Customer Service Rep

4 weeks ago

Pickering, Canada Hubbell Incorporated Full time

**Date**:Apr 3, 2024

**Location**: Pickering, CA, L1W 1Z8

**Company**:Hubbell Incorporated

**Job Overview**:
- Provide efficient and expeditious service to customers ordering or inquiring about HCI Products.
- Provide continuous improvement to reach a high level of customer satisfaction.
- Strive to understand customer expectations by learning the customer's specific requirements. Requires a thorough understanding of company policies and customer service operating procedures and work instructions.
- Possess a willingness to acquire product knowledge on an ongoing basis for all HCI Products.
- Maintain a strong working relationship within the organization for better communication and swift problem resolution. Understanding and projecting a Customer First attitude to internal personnel, distributors and end customers.

**A Day In The Life**:

- Manage customer orders in assigned territory
- process & expedite orders
- assist w/placement of orders, errors & cancellations; ensure notes are documented
- ensure delivery commitments are met-customer due dates; liase w/plants & planners
- resolve customer/FSR/Agent queries; strive for first inquiry resolution
- monitor open orders & drawing hold reports; update sales orders w/current notes
- provide general product information, cross references, availability, lead times, possible alternatives, book price & technical information
- suggest solutions when a product malfunctions; replacement, credit, create or submit customer request to return product & ensure action is taken & documented
- recognize when to create IM's (Item Maintenance); custom items or parts not extended to Canada
- issue credits, debits & paybacks within 10 days of receipt; investigate, gather info as proof & determine next steps
- Handle requests for custom or configurable product

**What will help you thrive in this role?**:

- Post secondary school, minimum of a two year program.
- CET in the Electrical discipline; strong technical knowledge an asset
- Electricity 101 is a definite asset
- 6 months - 1 year related experience and/or training; or equivalent combination of education and experience.
- Communication Skills: Strong written and verbal
- Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Knowledge of SAP

**Competencies**:
**Hubbell Incorporated**

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

**Hubbell Electrical Solutions**

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

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