Bilingual Customer Service Representative

4 weeks ago

Ottawa, Canada Waste Connections Full time

**Job Description**:
Waste Connections of Canada is looking for a Bilingual Customer Service Representative to join the team in Ottawa District. The **Bilingual** **Customer Service Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve various types of customer issues. This is a very fast paced work environment, with a variety of multitasking involving administrative duties, call taking and follow up action.

**Responsibilities**:

- Works in conjunction with other departments to resolve customer disputes.
- Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
- Interviews customers and records interview information into computer.
- Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
- Take payments, bank deposits, key word orders, keys production paperwork and general office duties.

**Requirements**:

- 2 years of Customer Service experience in a high call volume atmosphere.
- Fluent in English and French.
- High school diploma or equivalent.
- Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must.
- Solid Waste Industry Experience and or related field is _preferred._
- Excellent verbal communications skills.

Come, join a team environment, and colleagues who embrace a "work hard, play harder" culture. **Our compensation package is competitive and comes with excellent benefits.** **You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

**APPLY TODAY Be part of a great team**

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.

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