Customer Service Representative

4 weeks ago


Surrey, Canada Mr. Handyman Full time

Mr. Handyman is a national franchise that provides handyman services to residential and commercial customers in our communities. We are a fast-growing company that focuses in delivering the best customer experience in the market. We’re looking for a friendly and outgoing office professional in a fast past office, located in Richmond, B.C..

 

We offer

  • Competitive pay
  • Fast pace, casual and friendly working environment
  • Training opportunities
  • Flexibility with hours


Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals


Making Recommendations and Managing Expectations with Customers

– You’ll communicate with customers to guide them through their projects and assist with managing their expectations. 


Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.


To Succeed in this Role

  • Be highly organized and detail oriented 
  • Able to manage multiple projects at any point of time
  • Possess excellent customer communication and independent work skills
  • Have computer experience with Office and Excel 


Job Requirements

  • Have 5+ years of experience in a sales or customer service capacity
  • A mindset of solving customers' problems analytically and creatively
  • Excellent communication skills


Benefits & Pay

Competitive to attract the best talents.


Interested parties please forward a copy of your resume and follow the application process.



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