Customer Service Representative

3 weeks ago

Surrey, Canada Hörmann Canada Full time

Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.

We are looking for a Customer Service Representative for our Surrey, BC distribution center to receive questions from customers and provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service.

Our facility operates Monday through Friday from 7:30AM to 4:00PM.

As Customer Service Representative, you will be responsible for:

- Field inbound customer service support calls with potential for extended periods of high volume
- Take sales calls and offer required upsells - make compelling offers, present appropriate alternatives when necessary, and ask for the sale
- Troubleshoot customer service problems
- Process orders in a fast-paced environment.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Help customers navigate our website and place orders online.
- Work with internal departments to meet customer’s needs.
- Work with customers to resolve product returns, shipping inquiries and order status questions.
- Performs various administrative support tasks including invoicing, filing, payment processing, customer account creation, validating special orders to factory records
- Other duties as assigned

Requirements for the position:

- High School Diploma or equivalent required
- A minimum of one year experience in a customer service capacity
- Fast learner, able to obtain a thorough knowledge of product catalogue and quality standards
- Troubleshooting techniques
- Strong interpersonal skills
- Professional, engaging verbal communication skills by phone and in person
- Ability to manage time effectively to meet targets and deadlines
- Able to excel in a fast-paced environment and multitask
- Ability to effectively network and coordinate work with customers and suppliers
- Strong oral and written communication skills
- Knowledge of customer service principles and practices

We offer great benefits
- Paid vacation
- Competetive group health & dental benefits
- Company-paid life and long-term disability insurance
- RRSP with company match

We thank all applicants for their interest in joining our team but advise that only those deemed suitable will be contacted.

We encourage our Hörmann team members to live our core values - INTEGRITY, HUMILITY & ACCOUNTABILITY - each and every day.

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