Centre Director

1 month ago

Kelowna, Canada Sylvan Learning - Kelowna, BC Full time

GENERAL SUMMARY

The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center.
 The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs.
 He/she ensures that policies and procedures are executed according to Sylvan standards.
 The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee.  

ESSENTIAL JOB FUNCTIONS

  • Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
  • Manages the day-to-day operation of the Center
  • Meets sales and expense financial targets
  • Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance 
  • Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
  • Reviews all corporate communication and ensures communications flow to the Center’s staff
  • Supports Director of Education with ensuring good instructional management 
  • Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
  • Promotes financing options that meet the customer’s needs and manages the application/closing process
  • Manages marketing and sales activities to drive new enrollments
  • Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
  • Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
  • Ensures the professional appearance of the Center according to Sylvan standards
  • Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being 

KNOWLEDGE REQUIRED

  • Four year degree required
  • A minimum of three years of customer service experience; Retail sales experience preferred
  • Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
  • Experience using Microsoft Word and other standard business applications used by the Center
  • Knowledge of general office equipment such as copiers, printers, and office phones 
  • Experience using social media (Facebook, Twitter, etc.) preferred
  • Familiarity with instructional technology and tablet computers preferred

SKILLS AND ABILITIES REQUIRED

  • Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
  • Proven ability to effectively use customer service and consultative sales skills to establish and build relationships 
  • Proven sales skills with a strong sense of urgency
  • Proven ability to supervise, coach, and develop Center staff
  • Strong presentation skills for small group opportunities 
  • Ability to track and interpret business metrics and financial statements
  • Strong analytical and problem solving skills 
  • Strong word processing, data entry, and other administrative skills
  • Strong organizational skills; Proven ability to manage multiple tasks and be flexible
  • Proven ability to communicate effectively in writing; Ability to proofread and edit copy
  • Ability to work collaboratively; Strong team player 
  • Ability to work a flexible schedule, including evenings and weekends
  • Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed.
 They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

  • Centre Director

    2 weeks ago

    Kelowna, British Columbia, Canada Sylvan Learning Full time

    The Center Director is responsible for managing the overall customer experience, sales, and localmarketing strategies of the Center to achieve performance goals and grow the Center. The CenterDirector is also responsible for managing the day-to-day Center operations to ensure a consistent,quality educational experience for Sylvan customers while managing...

  • Executive Director

    1 month ago

    Kelowna, Canada KF Aerospace Full time

    The KF Aerospace Centre for Excellence Association was established to perpetuate the legacy of KF Aerospace and its founder, Barry Lapointe. It operates on a not-for-profit basis and was established to celebrate aviation history, promote aviation excellence, and advance participation in aerospace by way of education, advocacy and other community-based...

  • Executive Director

    1 month ago

    Kelowna, Canada KF Aerospace Full time

    The KF Aerospace Centre for Excellence Association was established to perpetuate the legacy of KF Aerospace and its founder, Barry Lapointe. It operates on a not-for-profit basis and was established to celebrate aviation history, promote aviation excellence, and advance participation in aerospace by way of education, advocacy and other community-based...

  • Centre Director

    1 week ago

    Kelowna, Canada Sylvan Learning Full time

    GENERAL SUMMARY The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan...

  • Centre Director

    6 days ago

    Kelowna, Canada Sylvan Learning Full time

    GENERAL SUMMARY The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan...

  • Child Care Centre Director

    1 week ago

    Kelowna, Canada Hirebridge Full time

    Centre: Lawrence Avenue, BC Job Type: Full-Time, Salary Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member of the Busy Bees global childcare community, we offer exceptional opportunities for your career to thrive. Join our diverse community of over 5,000 dedicated employees,...

  • Child Care Centre Director

    6 days ago

    Kelowna, Canada Hirebridge Full time

    Centre: Lawrence Avenue, BC Job Type: Full-Time, Salary Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member of the Busy Bees global childcare community, we offer exceptional opportunities for your career to thrive. Join our diverse community of over 5,000 dedicated employees,...

  • Child Care Centre Director

    1 month ago

    Kelowna, Canada BrightPath Kids Canada Full time

    Centre: Lawrence Avenue, BCJob Type: Full-Time, SalaryBuild your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member of the Busy Bees global childcare community, we offer exceptional opportunities for your career to thrive. Join our diverse community of over 5,000 dedicated employees, and...

  • Executive Director

    1 month ago

    Kelowna, British Columbia, Canada KF Aerospace Full time

    The KF Aerospace Centre for Excellence Association was established to perpetuate the legacy of KF Aerospace and its founder, Barry Lapointe. It operates on a not-for-profit basis and was established to celebrate aviation history, promote aviation excellence, and advance participation in aerospace by way of education, advocacy and other community-based...

  • Executive Director

    2 weeks ago

    Kelowna, British Columbia, Canada KF Aerospace Full time

    The KF Aerospace Centre for Excellence Association was established to perpetuate the legacy of KF Aerospace and its founder, Barry Lapointe. It operates on a not-for-profit basis and was established to celebrate aviation history, promote aviation excellence, and advance participation in aerospace by way of education, advocacy and other community-based...

  • Executive Director

    2 weeks ago

    Kelowna, British Columbia, Canada North Okanagan Friendship Center Society Full time $85,000 - $95,000

    Askeland Consulting is supporting the North Okanagan Friendship Centre Society recruit an Executive Director The NOFCS is a dynamic and dedicated non-profit organization committed to serving the needs of urban Indigenous people residing in the North Okanagan. Our mission is to provide culturally appropriate health and social programs and services for the...

  • Executive Director

    2 weeks ago

    Kelowna, British Columbia, Canada North Okanagan Friendship Center Society Full time $85,000 - $95,000

    Askeland Consulting is helping the North Okanagan Friendship Centre Society in the search for an Executive Director.The NOFCS is a devoted non-profit organization dedicated to meeting the needs of urban Indigenous individuals in the North Okanagan. Their mission is to offer culturally fitting health and social programs and services for the community in the...

  • Wine Research Centre Coordinator

    2 weeks ago

    Kelowna, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Research and Facilitation, Level BJob TitleWine Research Centre CoordinatorDepartmentUBCO | Wine Research Centre | Vice Principal Research OfficeCompensation Range$6, $9,418.83 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Wine Research Centre Coordinator

    1 month ago

    Kelowna, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Research and Facilitation, Level BJob TitleWine Research Centre CoordinatorDepartmentUBCO | Wine Research Centre | Vice Principal Research OfficeCompensation Range$6, $9,418.83 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Director of Operations

    2 weeks ago

    Kelowna, British Columbia, Canada Baptist Housing Full time

    Director of Operations Kelowna | Full Time The Opportunity At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. The Director of...

  • Director of Operations

    3 weeks ago

    Kelowna, Canada Baptist Housing Full time

    Director of Operations Kelowna | Full Time The Opportunity At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. The Director of...

  • Director, Clinical Operations

    2 weeks ago

    Kelowna, British Columbia, Canada Interior Health Authority Full time

    Who are we looking for : Are you looking for a new and rewarding senior leadership challenge in healthcare? Interior Health has an exciting opportunity for Director of Clinical Operations. We are looking for people who want to make a difference in the communities in which they live, work and play. Relocation allowance for those who live outside the...

  • Finance & Administration Manager

    2 weeks ago

    Kelowna, British Columbia, Canada KF Aerospace Full time

    FINANCE AND ADMINISTRATION MANAGER The KF Aerospace Centre for Excellence Association is a not-for-profit organisation the purposes of which include the promotion and advancement of excellence and innovation in the field of aerospace. At present, its principal activity is the operation of the KF Aerospace Centre for Excellence, a museum and meeting...

  • Finance & Administration Manager

    1 month ago

    Kelowna, Canada KF Aerospace Full time

    FINANCE AND ADMINISTRATION MANAGER The KF Aerospace Centre for Excellence Association is a not-for-profit organisation the purposes of which include the promotion and advancement of excellence and innovation in the field of aerospace. At present, its principal activity is the operation of the KF Aerospace Centre for Excellence, a museum and meeting...

  • Finance & Administration Manager

    7 days ago

    Kelowna, British Columbia, Canada KF Aerospace Full time

    FINANCE AND ADMINISTRATION MANAGER The KF Aerospace Centre for Excellence Association is a not-for-profit organisation the purposes of which include the promotion and advancement of excellence and innovation in the field of aerospace. At present, its principal activity is the operation of the KF Aerospace Centre for Excellence, a museum and meeting facility...