ITSM Problem Manager, Scotiabank

2 months ago

Toronto, Canada Scotiabank Full time

 

 

 

Requisition ID: 209550

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 


Scotiabank’s Global Technology Services (GTS) - Major Incident Office (MIO) is responsible for handling any significant business and brand impacting incidents globally.  We collaborate with business & technology stakeholders along key subject matter experts to mitigate/avoid critical outages. Team is accountable for implementation of industry best practices at enterprise level to bring consistent execution of process.


You will contribute to the overall success of the Global Problem Management process by ensuring effective detection, analysis, and resolution of IT-related problems and adhering to governing regulations, Scotiabank’s standards, policies, processes, and procedures for compliance.

 


Is this role right for you? In this role you will:

  • You excel at managing the entire lifecycle of all IT-related problems, from detection to resolution, ensuring that all issues are promptly addressed and resolved in accordance with the Global Problem Management process.
  • You are adept at analyzing incidents to identify underlying problems and prevent recurrence, contributing to the overall stability of IT services.
  • You thrive at providing effective communication with all stakeholders to ensure understanding and alignment on problem status & resolution. You also support problem management stakeholders and take a lead role in improving data quality.
  • You are skilled at providing input in documenting requirements, and supporting the delivery of training programs, ensuring that all stakeholders have the necessary skills and knowledge to effectively participate in the problem management process.
  • You’re great at providing input, documenting requirements, and supporting the design and delivery of training programs. 

 


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • You have excellent communication (verbal/written/presentation) skills.
  • You have at least 5+ years of working experience in Major Incident management in supporting complex IT environment in a larger organization. Banking &/or finance services’ industry experience is an added advantage.
  • You have at least 5+ years of hands-on working experience in handling incident bridges involving support teams from multiple geographies.
  • You have at least 10+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.
  • You have at least 3+ years of working experience in dealing with senior executives (VP+ audience) from Business and Technology.
  • You are adept in working in a complex, fast paced environment by demonstrating strategic thinking, weigh risks, and apply sound judgment to choose right solution.
  • You are able to set priorities, pursue multiple threads at the same time, plus can accurately reflect current state and drive towards resolution.
  • You completed a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.
  • You are ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4).

 


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

 
 
Working location condition: Hybrid 
 
#LI-Hybrid 
 

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

  • Itsm Problem Manager, Scotiabank

    2 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 209550 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. You will contribute to the overall success of the Global Problem Management process by ensuring effective detection, analysis, and resolution of IT-related problems and adhering to governing regulations, Scotiabank’s standards,...

  • Change Manager, Itsm, Scotiabank

    2 weeks ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 211759 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The primary objective of this role is delivering an outstanding support model for GTS through the implementation and ensures all Change requests are appropriately managed throughout its lifecycle, enterprise-wide, with a goal of...

  • Business Analyst, Scotiabank

    1 week ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 208050 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** We are the Resiliency Analytics team within Technology Internal Controls and Regulatory Management. We guide technology teams within the bank to create and sustain resilient solutions for our customers and business...

  • IT Risk Lead, Scotiabank

    3 months ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 207475Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of first line Technology as well as IT Risk and Resiliency ensuring specific individual goals, plans, initiatives are executed / delivered in support of IT&S and the businesses strategies and...

  • Product Manager, Scotiabank

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 192445 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We’re looking for a customer-obsessed Product Manager who is excited to bring their passion and skills to support the New to Canada Initiative at Scotiabank. You will collaborate with multiple cross functional teams such as...

  • Technical Specialist Advisory, ServiceNow, Scotiabank

    5 months ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 203164Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Please provide a brief description/overview of what your team does within your business line.  We are the Service Management Technology (SMT) team under GET - Service Management Technology. We utilise the ServiceNow tool to...

  • ServiceNow Solutions Architect, Scotiabank

    7 months ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 196226Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Team The Service Management Technology team is accountable for all aspects inclusive of plan, build, run, and technical governance of all technologies used in support of Scotiabank’s Service Management objectives.  This...

  • Business Systems Analyst, DevOps

    1 week ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 212372 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are the ITSM engineering team under Global Enterprise & Technology Platforms (GTEP). We utilize the ServiceNow cloud-based workflow automation platform to provide enterprise IT Service Management, Asset Management and Operations...

  • Manager, Business Analysis, Scotiabank

    1 month ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 210568Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Manager, Project Portfolio Management Technology contributes to the overall success of the COO- Technology Department in Canada by ensuring specific individual goals, plans, initiatives are executed / delivered in support of...

  • ServiceNow Solutions Architect, Scotiabank

    7 months ago

    Toronto, Canada Scotiabank Full time

    Is this role right for you? In this role you will: Participate in process flow analysis and process redesign Provide architecture and technical direction for design and implementation Perform custom or OOTB demonstrations as required Provide subject matter expertise and industry best practises Produce a detailed functional design...

  • Senior IT Consultant

    7 months ago

    Toronto, Canada CB Canada Full time

    Senior IT Consultant - ITSM On behalf of our client in the Government Services Sector, PROCOM is looking for a Senior IT Consultant - ITSM. Senior IT Consultant - ITSM – Job Description Development of ITSM processes and implementation procedures to align with enterprise and standards for public safety Collaborate with GMCB Service Management and vendors to...

  • Digital Product Manager, Scotiabank

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 190959 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a member of the digital onboarding team, you will play a key role in delivering new end-to-end experiences across all platforms for immigrants who are new to Canada. Leveraging your ability to organize and motivate teams, you...

  • Digital Experience Manager, Scotiabank

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 187951 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Commerce team at Scotiabank is reinventing discovery and onboarding experiences to meet the evolving and unique needs of our customers, regardless of who they are or how they choose to bank with us. This role contributes to the...

  • Digital Experience Manager, Scotiabank

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 190574 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. ** This is a temporary 15 months opportunity ** The Commerce team at Scotiabank is reinventing discovery and onboarding experiences to meet the evolving and unique needs of our customers, regardless of who they are or how they...

  • Digital Content Manager, Scotiabank

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 183883 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Commerce team at Scotiabank is reinventing discovery and onboarding experiences to meet the evolving and unique needs of our customers, regardless of who they are or how they choose to bank with us. This role contributes to the...

  • Digital Experience Manager, Scotiabank

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 197143 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Commerce team at Scotiabank is reinventing discovery and onboarding experiences to meet the evolving and unique needs of our customers, regardless of who they are or how they choose to bank with us. This role contributes to the...

  • Digital Product Manager, Scotiabank

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 194083 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a member of the digital onboarding team, you will play a key role in delivering new end-to-end experiences across all platforms for customers looking to open new products. Leveraging your ability to organize and motivate teams,...

  • Digital Product Manager, Scotiabank

    6 months ago

    Toronto, Canada Scotiabank Full time

    **Requisition ID**: 198102 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a member of the digital onboarding team you will play a key role in identifying and executing new opportunities across customer and product onboarding that deliver a seamless and secure digital onboarding journey. Leveraging...

  • Quality Analyst, Scotiabank

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 198371 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are the Service Management Technology (SMT) team under Global Enterprise Technology (GET). We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of incident/problem/change...

  • Process Owner, Service Asset

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 186670 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.** **The team**: Global...