Digital Product Manager, Scotiabank

5 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 190959

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a member of the digital onboarding team, you will play a key role in delivering new end-to-end experiences across all platforms for immigrants who are new to Canada. Leveraging your ability to organize and motivate teams, you will closely work the other Product Managers, Bank Stakeholders, Software Developers, and Designers to translate the customer journey directives into actionable backlog deliverables. You will play a key role in identifying and executing new opportunities across customer and product onboarding that delivers a seamless and secure onboarding journey for new Canadians. You will follow the backlog through to completion while ensuring all activities conducted follow governing regulations, internal policies and procedures.

**Is this role right for you? In this role you will**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Drives the execution of a backlog geared to delivering end-to-end onboarding experiences for New Canadians across customer and product onboarding, including implementing international identity verification and unique product opening experiences in multiple bank channels
- Leads continuous discovery to understand customer needs, pain points, industry trends and best practices. Reviews both qualitative and quantitative data to identify opportunities to add to the backlog
- Works closely with design, engineering, and business partners to come up with solutions to problem areas identified within Discovery
- Collects and synthesizes internal and external data to drive direction, establish baselines and drive decisioning
- Partakes in customer interviews/user testing to define customer pain points and test ideas, features and designs
- Maintains a prioritized backlog, write detailed user stories and participate in sprint planning and review activities. Engage day-to-day with the scrum teams, clarifying questions and helping with decision making
- Establishes a close relationship with the business stakeholders to ensure their requirements are translated into the right products and journeys. Manage expectations with effective communication
- Leads the presentment of progress, demos, and backlog prioritization to key executive stakeholders and steering committees
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- 4+ years of experience in a role building customer facing digital products, particularly in onboarding and identity verification experiences.
- managed a technology product or a digital journey end-to-end, from inception to delivery.
- knowledgeable about multiple functional areas such as Product Management, Management Consulting, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
- A master of identifying and solving ambiguous problems to drive customer and business value.
- excellent organizational, technical and analytical skills with strong attention to detail.
- curious and experimental mindset to drive innovation amidst uncertainty.
- Your verbal, written and visual communication skills are exceptional, with the ability to engage and influence stakeholders at all levels in the organization.
- Experience in financial services is considered an asset.
- Engineering, Computer Science or Business degrees considered an asset

**What's in it for you?**
- **
Diversity, Equity, Inclusion & Allyship**:

- We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- ** Accessibility and Workplace Accommodations** - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting ac

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