Bilingual Credit and Accounts Receivable Specialist

4 weeks ago

Richmond Hill, Canada CooperCompanies Full time

Job Summary

:

This bilingual role is responsible for all Credit, Collections and Accounts Receivable responsibilities for the CooperVision Canada business. Responsibilities include monitoring and maintaining customer accounts, communication with customers, adhering to compliance requirements, resolving discrepancies, and proposing account adjustments when required. The role will assist with month end processes, maintaining effective working relationships with the Sales team, and ensuring that all A/R procedures and processes are followed.

Essential Functions & Accountabilities:

Post cash/credit card payments, process billing adjustments, research & process refunds and reconcile accounts Assist with month end processes to ensure Customer statements are processed in a timely fashion Responsible for monitoring and maintaining customer accounts including: Ensuring customer compliance to credit control procedures Communicating with customers in a professional manner to encourage and secure payment Resolving client discrepancies and NSF resolution Follow key customer guidelines and produce timely proof of delivery and invoices reprints when necessary to ensure timely payments Propose account adjustments, ensuring appropriate back-up documentation for small balance write offs, credit memos, short payments Accountable for reducing delinquency of assigned accounts and meeting defined department goals and metrics such as a marked reduction in DSO and account balances over 90 days Review and release pending sales & promo orders and coordinating communication with both the customer and the Sales group Maintain files on all past due accounts, including accurately recording information/conversations about the status of collection efforts within AR system Assist in a thorough credit review on new and existing customers including semi-annually updated credit limit evaluations and SOP Ensure all A/R procedures and processes are kept up-to-date in SOP documents Establish and maintain effective and cooperative working relationships with the Sales group, with a strong emphasis on proactive communication Required to participate in special projects and analytics when necessary

Travel Requirements :

Occasional travel may be required

Qualifications

Knowledge, Skills and Abilities:

Fully Bilingual (French/English) Excellent communication skills Ability to make sound judgments Multi-task in a high energy environment Produce at a high level of accuracy Proficiency in Microsoft Office Suite, strong Excel, Data-warehouse query reporting and ERP (BAAN & Oracle) is an asset

Work Environment:

Normal office-based/hybrid environment 3 days in the office 2 days at home.

Experience:

Minimum of five years General Accounting / Credit / Collections / Receivables / Customer relations preferred

Education:

Accounting College/University diploma or equivalent preferred

Affirmative Action/Equal Opportunity Employer. Minority/Female/Disability/Veteran

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