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Senior Collector

1 month ago

Richmond Hill, Canada Financial Debt Recovery Ltd. Full time

Financial Debt Recovery Ltd. is a leading single provider for all corporate credit and revenue management needs, focused on collection services for accounts in a working environment where collectors are motivated and encouraged to perform. An on-going training program focuses on ensuring their successes. We are currently growing our Richmond Hill operations and are looking to augment our existing recovery team

Senior Collection Specialist

Job Description

Financial Debt Recovery Ltd. is seeking highly experienced Senior Collection Specialists to join our dynamic team specializing in 3rd Party collections. The ideal candidate will have a proven track record in effectively managing accounts receivable, negotiating payment arrangements and maintaining compliance with all relevant regulations.

Ideal candidates will use their experience to be the driving force behind our intermediate and junior collection staff, while meeting monthly deliverable targets.

Responsibilities

  • Initiating outbound calls, receiving inbound calls from consumers
  • Create and maintain working relationships with debtors to ensure success
  • Understand scenarios involving debtors’ lack of ability and/or intent
  • Develop and implement solutions to cure accounts in an efficient and time-sensitive manner
  • Meet call volume and duration goals each day
  • Keep track of progress toward targets
  • Skip tracing will be required
  • Excellent attention to detail and organizational skills

Qualifications

  • 3+ years’ collections experience; 1st or 3rd party, retail or purchase paper
  • High energy, a positive attitude, be a team player and motivated by money
  • Sound judgment and decision-making skills
  • Able to achieve results based on individual and team goals
  • Must be willing to receive positive critique in order to enhance personal growth and performance
  • OSSD or equivalent
  • Motivated, self-starter mentality
  • Negotiation/sales skills required
  • Knowledge of CUBS or DRS systems are an asset
  • Bilingual is an asset

Perks

  • Competitive salary with career advancement opportunities
  • Comprehensive health benefits, including Life and LTD insurance
  • Strong team culture
  • Management grooming

Financial Debt Recovery Ltd. is an equal opportunity employer; however, only qualified applicants will be contacted.

Job Types: Full-time, Permanent

Work Location: In person

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