Manager, Health Information Services

Req ID: 191578 
Department/Program: Health Information Services 
Location: Halifax   
Type of Employment: Temporary Hourly FT long-assignment (100% FTE) ending November 30, 2025 x 1 position(s)
 Start Date: ASAP
Union Status: Management, Management/Non Union Bargaining Unit
Compensation: $42.937 - $53.6713 /hour
Closing Date: November 13, 2024 (Applications are accepted until 23:59 Atlantic Time)

This is not a designated position; however, preference will be given to qualified candidates who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, and/or 2SLGBTQIA+. Please self-identify on your application.

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

Reporting to the Director, Health Information Services, the Manager oversees a multi-disciplinary team responsible for Health Information Services, which includes: Health Records, Booking & Registration and Release of Information. In this role, the Manager is responsible for oversight and management of patient health information, in key clinical information systems, ensuring that location codes, admitting and registration processes, physician transcribed reports, bed dictionary, and inpatient location report for the IWK Health Centre are accurate and in alignment with clinical operations and reporting standards. The Manager is responsible for managing the Health Records Department, which serves as the custodian of all permanent patient health records. This position is also responsible for all offsite storage of patient health records and establishes a key working relationship with the vendor. In addition to the Health Records Department, the Manager is also responsible for Admitting/Registration. The Manager works closely with all clinical teams to ensure optimal processes are in place to capture correct health information and reporting of patient visits is maintained. 

This manager is responsible to provide guidance and oversight to supervisors to ensure appropriate onboarding, training, scheduling, coaching, and development of front-line staff. This manager will be required to implement changes and improvements in line with organizational and departmental goals and will ensure appropriate policies, processes and training are in place. The Manager of HIS will also work closely with clinical operations, NS Health, the Department of Health and Wellness and other partners to continuously improve Health Information Services. 

The Manager of Health Information Services will work closely with the Director and the Analytics/Decision Support team, Coding & Classification team and Transcription services team to support the development of and continuous maturation of an effective Data Governance strategy. At times, this manager will be required to provide leadership support to these teams.

Monday – Friday, 37.5 hours/week.

• Bachelor's degree or equivalent education in a health-related discipline, such as, Health Information Management, Informatics, Business Administration or other relevant field required. An equivalent combination of diploma or undergraduate education, experience and other relevant qualifications may be considered. 
• Master’s degree in health-related discipline, Health Services Administration, Health Informatics, Business Administration an asset.
• Certified Health Executive considered an asset.
• Certification and/or membership from a professional organization e.g., Canadian Health Information Management Association (CHIMA) considered an asset.
• Minimum five (5) years’ experience required in a health care organization required, with experience working with senior administration and clinician/health professionals in collaborative/partnership activities a strong asset.
• Experience working in health records, release of information, health privacy and/or booking and registration an asset. 
• Previous management and/or leadership experience required, with oversight of unionized workforce preferred.
• Previous experience coaching and facilitating teams/working with groups preferred.
• Demonstrated ability to build and maintain collaborative working relationships and partnerships with both internal and external partners, complimented by excellent negotiation, persuasion, and presentation skills.
• Excellent team/group management skills, applying cultural competence and strong communication and interpersonal skills to ensure effective team integration, capacity-building and drive optimal performance.
• Well-developed critical thinking and ability to apply collaborative, analytical problem-solving skills to complex, multi-faceted issues.
• Ability to prioritize multiple high priority projects with tight timelines and adapt to changing priorities in a fast-paced environment.
• Leadership capabilities in the areas of leading self, engaging others, achieving results, developing coalitions, and system transformation are required.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Management/Non Union  bargaining  unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An  offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.