Disability Case Manager

5 months ago

Hamilton, Canada Cowan Insurance Group Full time

Cowan Insurance Group is looking for a Disability Case Manager to join our team Reporting to the Manager of Return to Health - Wellness & Disability Solutions, the Disability Case Manager will be responsible for the proactive management of short-term disability and accommodation claims. They are also responsible for delivering timely, professional and responsive service to our clients. Case management will be performed using our proprietary disability program, COLO. We approach disability management with a holistic view and our success comes from our strong collaborative and functional approach to case management. 

What you will do:

Review of medical, functional/cognitive, employment and contractual information of new and ongoing claims to determine initial and ongoing entitlement for benefits in accordance with the client’s policiesProactively manage claims through identification of appropriate cost-effective measures to assist employees with their recovery and return to workEffectively communicate verbal and written decisions (approvals or declines) to all stakeholdersMaintains regular professional contact with clients in regard to employee claim statusDevelop and execute comprehensive case management plans including implementation of return-to-work programs and accommodation within the workplaceRespond to inquiries from claimants, employers, physicians, lawyers, and internal business partnersEnsure all case managements notes and records are accurately documented and maintainedWork collaboratively and communicate clearly and professionally with co-workers.Active participation in Return to Health team meetingsParticipate in case conference calls or meetings with clients upon request – some travel may be requiredProvide education and support to employers on disability management best practices and AODA requirements.Co-ordinate Medical Consultant discussions and referrals for file reviews, as requiredProfessionally resolve employee or client complaint/concerns and service issuesAttend occasional client meetings, that may include travel

What you will bring:

Post-secondary diploma or degree in an area of health or behavioral sciencesMinimum of 3 years short/long term disability claims managementWorker Compensation claims and process (WSIB or other similar provincial boards) experience considered an assetProficient keyboarding and computer skills, including Word and ExcelStrong attention to detail and sound judgment, ethics and integrityHighly driven and self-motivatedStrong customer service and caring attitudeExceptional decision making, analytical and problem-solving skillsDemonstrated organizational skills and ability to juggle multiple demands to achieve priorities and required resultsDemonstrated ability to tackle contentious situations and negotiate positive resultsProven ability to work collaboratively in a team environmentSuperior written and oral communication skills including professional business writing in English; French language is an asset

Who we are 
Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With close to 500 employees hired out of 6 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012. 

We partner with leading national and international insurance companies to: 

deliver insurance and risk management solutions to businesses, organizations and individuals advise on and create retirement, group benefits, disability management and international benefits programs for employee groups. 

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance. 

What sets us apart? 

Be in good company 
Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive. 

Challenge your thinking 
You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it. 

Grow together 
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen. 

Benefits and perks 

Competitive salary Participate in our comprehensive benefits plan on day one — no waiting period Company-matched Retirement Savings Plan Company-paid training and development courses Community involvement Hybrid work environment 

Are you interested? 

Please Apply 

This position is subject to appropriate background checks that may include credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. 

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision. 

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences. 

#LI-Hybrid

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