Product Manager, ECommerce

6 months ago

Toronto, Canada Global Payments Canada GP Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Product Manager, Ecommerce operates as a strategic thinker, capable of owning and driving key initiatives for the Global Product organization and their key stakeholders. 

This role will report to Sr. Director, Omnichannel Product Strategy and Commercialization, and will be primarily focused on the digital/ecommerce pillar of our product arsenal with a worldwide scope. The role holder will also have opportunities to diversify and participate in initiatives from other product lines including but not limited to our in-person, omnichannel, and embedded payment offerings.

About the Role

The role holder will be responsible for the following:

Execute against the vision and priorities in a collaborative approach working across business, technology, risk, operations and other functional domains to ensure product vision, strategy, performance and priorities, roadmaps, capacity/consumption and impacts are clear and understood.

Ensure a consistent and cohesive end-to-end customer experience across all supported geographic footprints

Become a subject matter expert on the Global Payments integration layer including our range of Hosted and API-based solutions for payment processing and value-added services

Maintain a ‘worldwide’ perspective with multi-region interoperability in mind, while factoring in and navigating through regional-specific nuances and requirements

Identify product / capability gaps, clarify solutions, and drive solution builds and defect remediation efforts.

Act as Global Product liaison closely collaborating with local product teams around the world on the planning and execution of go-to-market, operationalization and commercialization deliverables to bring new product offerings, solutions, features and capabilities to market.

Downstream product / lifecycle management of ecommerce solutions and capabilities worldwide

Collaborate with regional product, marketing and learning & development teams on sales enablement activities and programs, ensuring regional sales units are well-equipped to distribute our ecommerce solutions and offerings.

Represent the Global Product Organization in solution consultations supporting regional product and sales teams in high-value markets and customer opportunities

Be the voice of internal and external customers - consistently gather feedback loop to utilize as input toward a) the continuous improvement / refinement of existing ecommerce solutions and capabilities, or b) development of new capabilities and offerings creating additional value for the end-customer

Other duties (and interesting challenges) as assigned

About You

This role requires a diverse set of skills. Being a part of the Global Product Organization, we are truly region-agnostic and work with various local business units around the world. This means, occasionally we need to be flexible in working hours to accommodate different timezones, diversity across local teams, and cultures. This translates into a great career opportunity to accumulate worldwide experience and drive further career growth. 

Desired skills and attributes of the perfect candidate:

Minimum 3-4 years of experience in a Product Management role

Experience of working within a technology, software or payments environment.

Possess a balanced mix of knowledge and experience in all key systems/components across the payment ecosystem, is highly desirable. Ideally,

Proven track record of end to end feature / concept development, from ideation through product release including all aspects as part of the customer journey

Ability to maintain focus on the ‘bigger picture’ while able to zoom into microscopic details

Able to navigate technical aspects of owned areas providing subject matter expertise and guidance to internal and external stakeholders

A strong individual contributor and a supportive team player. We are big on teamwork

Strong problem solving skills – able to break down problems into proposed solutions

Not afraid of hard work, embrace new challenges and attack them head on with energy, vigor, and a ‘it can be done’ mindset

Able to swiftly adapt to sudden shift in business focus, strategy, priorities and requirements

Ability to communicate with all types of audiences – comfortable with translating technical details into layman's terms for non-technical audiences

Passionate about solving problems via a combination of technology, collaboration and innovation

Passionate about challenging the status quo and has a consistent appetite for new knowledge

Is resilient, self-driven and can own projects without micro-management

Occasional flexibility in working hours to adapt to various timezones around the world
 

Up to 20% travelling for onsite meetings / workshops may be required

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