Technical Analyst, Disaster Recovery Management

7 months ago

Waterloo, Canada Manulife Full time

Job Description

Join our Global Technology Services Management and Support Team

Collaborating with the Director of Business Continuity. You will contribute to the delivery and provide advice, assistance and support to other unit teams.

How will you contribute?

Deliver and maintain a practical and effective Disaster Recovery program that ensures our critical services, systems, networks, and information assets are available whenever our business clients need them. Partner with IT and Project Management colleagues/vendors to ensure required technical assets are resilient and systems are built with DR requirements embedded. You’ll be a DR Domain Expert on projects that use various project management methodologies and current technologies. Work with incident management and other BC/DR professionals across the company in delivering and gathering timely information and providing guidance while managing the response to planned or unplanned events. Develop, schedule and conduct DR exercises in accordance with segment goals and Global standards. Leverage Manulife’s global scale and work with IT partners worldwide to constantly improve the exercise process and recoverability of systems. Help engage business users to participate in exercises.  Develop and maintain recovery plans in an enterprise BCM planning system. Follow Global standards and share processes with your peers within the organization. Work with other IRM teams to identify areas of program improvement and drive execution through special projects and general working sessions, including but not limited to gap analyses and mitigation, improvement of tools and processes, etc. Maintain third party vendors records in our DR plan repository to identify dependencies and assign them to the applications that requires their services. Collaborate with the Vendor Information Security Management team to assess the vendor's DR plan for compliance with Manulife's DR requirements. Provide reporting metrics/analytics including Key Risk Indicators, compliance reporting and dashboards. Ability to conduct efficient and effective meetings with a large audience at different levels, technical or non-technical. Effectively connect with external auditors to explain and defend the DR program.


What motivates you?

You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.


What we are looking for

2-4 years+’ Disaster Recovery experience encompassing all aspects of data center infrastructure including core infrastructure, network, storage, etc. Understanding of VMware Cloud technologies and recovery alternatives. Experience using Fusion Risk Management tool, Archer and ServiceNow an asset. Financial Services industry experience preferred. Professional certification in BCM – ABCP, CBCP, MBCI or MBCP a plus, but not a requirement. Good communication and organization skills. Ability to build relationships, engage and influence others.  Achievement oriented with project management skills and the ability to work independently and as part of a team, handling multiple priorities within tight timelines while maintaining a professional and friendly demeanor. Ability to work off-hours to help manage incidents or connect with colleagues in different time zones. Strong social skills, including ability to be drive understanding and maintain professionalism when communicating across geographical and cultural boundaries.


What can we offer you?

A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities.


Our commitment:

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

  • Security Disaster Recovery Analyst

    3 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Req id**:43143- Waterloo, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute...

  • Lead Business Analyst-disaster Recovery Specialist

    6 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **THE OPPORTUNITY**: OpenText’s CIO IT Governance team is seeking a knowledgeable and...

  • Lead Security Disaster Recovery Analyst

    3 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity (Waterloo, Ontario/Hybrid)** We are looking for a talented, experienced...

  • IT Infrastructure Analyst

    6 months ago

    Waterloo, Canada Enova Power Corp. Full time

    **Position Summary** Enova Power Corp. is the trusted energy provider, dedicated to delivering safe and reliable energy solutions that power our communities forward. Serving more than 160,000 residential and business customers in the City of Kitchener and Waterloo, Township of Woolwich, Wilmot, and Wellesley, Enova Power Corp. is the 7th largest...

  • Resiliency Manager New

    7 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7295 Category : Technology Solutions Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $77,700 - $157,000 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance...

  • Resiliency Manager

    7 months ago

    Waterloo, Canada Definity Full time

    Job Description The Resiliency Manager plays a critical role leading the enterprise technology disaster recovery program at Definity. Working across multiple stakeholders this role will develop an integrated Disaster Recovery program and required processes, ongoing testing and continuous improvement of the processes, and ensure that...

  • Technical Director for Insurance Technology

    2 weeks ago

    Waterloo, Ontario, Canada Manulife Insurance Malaysia Full time

    About Manulife: As a leading international financial services group, we strive to make people's lives easier and better. We leverage sophisticated technology to provide top-tier services to our customers. Our mission is to drive technological excellence and operational stability within the insurance sector.Job Overview: We are seeking an experienced...

  • Lead Security Analyst

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Security Analyst**: - Req id: 40985- Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the...

  • Lead Security Compliance Analyst

    2 weeks ago

    Waterloo, Canada Open Text Corporation Full time

    **Hiring Manager**: Chris Carey **Talent Acquisition Advisor**: Jess Bougie **Job Code Level**: IYP4 Refer Your Friends! Global Information Security (GIS) leverages our people, processes and technology to develop new digitalization efforts that ensure our enterprise systems’ reliability, minimize staff interaction, and most importantly, protect our...

  • Engineering Manager, Full Time

    2 months ago

    Waterloo, Canada Manulife Insurance Malaysia Full time

    h3>Manager Engineering / Application Support Time Type: Full time About Us: Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We are committed to using sophisticated technology to provide top-tier services to our customers. Join us in driving technological excellence and operational...

  • Project Manager, Solvent Recovery Systems

    7 months ago

    Waterloo, Canada Dürr Aktiengesellschaft Full time

    Your Tasks: - Project management for equipment new equipment supply and rebuild/repair/modification projects in the field of environmental air pollution control / solvent recovery systems. - Detail development and monitoring of bid pack project schedule in conjunction with the master project schedules and purchasing. - Ensure that the project scope of work...

  • Technical Support Specialist

    1 month ago

    Waterloo, Canada Open Text Corporation Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Technical Analyst

    6 months ago

    Waterloo, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. You’ll join a small and rapidly growing client success team. As a Technical...

  • Technical Support Specialist

    1 month ago

    Waterloo, Canada Open Text Corporation Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Junior Technical Support Specialist

    3 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • Derivatives Collateral Analyst

    3 months ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • Principal Cloud Database Administrator

    7 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: We are looking for an experienced Cloud Database Administrator with...

  • Information Technology

    7 months ago

    Waterloo, Canada Erb Fischer Veterinary Corporation Full time

    Work Term: Permanent - Work Language: English - Hours: 35 to 40 hours per week - Education: Bachelor's degree - Experience: 3 years to less than 5 years **Work setting**: - Hospital/health care establishment/health institution - Private company, corporation or industry **Tasks**: - Respond to users experiencing difficulties with computer - Consult user...

  • Technical Investment Analyst

    6 months ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Technical Lead Systems Analyst

    2 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Hiring Manager**: Brianne Procter **Talent Acquisition Advisor**: Linda White **Job Code Level**: IBP4 Refer Your Friends! **YOUR IMPACT**: As the Technical Lead reporting to the Sr. Manager, Business Systems Analysis - Variable Compensation, you will act as a System Architect for our compensation tool to ensure automation of data feeds; accuracy of...