IT Infrastructure Analyst

6 months ago

Waterloo, Canada Enova Power Corp. Full time

**Position Summary**

Enova Power Corp. is the trusted energy provider, dedicated to delivering safe and reliable energy solutions that power our communities forward.

Serving more than 160,000 residential and business customers in the City of Kitchener and Waterloo, Township of Woolwich, Wilmot, and Wellesley, Enova Power Corp. is the 7th largest electricity distribution utility in Ontario.

**Skills/Abilities/Knowledge**
- Advanced troubleshooting, problem solving and analytical skills to quickly diagnose and resolve hardware and network events
- Advanced verbal and written communication skills and the ability to communicate effectively with various stakeholders
- Advanced organization and technical skills to support independent management and timely completion of work plan assignments and priorities
- Intermediate skills in MS Office
- Ability to maintain documentation in compliance with IT documentation standards and cyber security requirements
- Ability to learn and recommend new technologies and find solutions to business problems.
- Customer service orientation with a strong sense of accountability and ownership
- Advanced knowledge of operating systems, virtual machines, mail filters, firewall configuration, VPN communications, telecommunications, computer resource management, back-up and recovery methodologies and desktop technical support
- Advanced knowledge of network/system security, intrusion prevention and detection
- Intermediate knowledge of data storage, backup/recovery, and disaster recovery best practices
- Intermedial configuration of active directory management with an understanding of group policy design and configuration

**Experience/Education**
- 3 - 5 years of related experience
- Valid Class “G” Driver’s License
- Post Secondary Education in Computer Science, Computer Application Programming, or related discipline or an equivalent combination of education, training, and experience

**Major (Primary) Responsibilities**
- **Process**: Design back up/recovery processes and procedures for infrastructure support and maintain all necessary reporting and documentation. Assist in the development, implementation, maintenance and management of the Corporate Disaster Recovery procedures and the Corporate Cyber Security Program. Ensure procedures comply with corporate governance requirements including documentation, change management procedures and audits
- **Safety**: Support Corporate Occupational Health & Safety initiatives by incorporating safe work practices into daily work routine and reporting any unsafe conditions or work practices to supervisor

**How to Apply**

We sincerely thank all applicants for their interest in this position; however, only those selected for an interview will be contacted. Enova Power Corp. is an equal opportunity employer. If you are selected to participate in the recruitment process for the position to which you have applied and require disability-related accommodation, please notify the People and Culture department.

We are also an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. Our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

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