Engineering Manager, Full Time
2 months ago
Time Type: Full time
About Us: Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We are committed to using sophisticated technology to provide top-tier services to our customers. Join us in driving technological excellence and operational stability within the insurance sector.
Position Overview: We are seeking an experienced and dynamic Manager of Engineering to lead our Production Support Team. li>Lead and manage a production support team, including Operations Engineers and Technical Support Analysts. Experience in hiring, mentoring/coaching, performance management and setting goals/expectations.Foster a collaborative and engaging team environment through effective communication and team-building activities.Identify and address skill gaps within the team by providing training, mentorship, and opportunities for professional development to ensure ongoing skill enhancement and career growth.Project Management: Task Prioritization: Ability to assess and prioritize support tasks and projects based on urgency, impact, and alignment with organizational goals.Lead and manage full lifecycle implementation projects/programs for Support teams using leading practices like agile and tools (i.e. JIRA, Jenkins, confluence, DevOps etc.)Conduct root cause analysis for major incidents and drive corrective actions to prevent recurrence.Develop and maintain incident management documentation, including incident reports and post-incident reviews, with a focus on tracking metrics to analyze performance and identify areas for improvement.Collaborate with the Asset Customer and Value Stream Manager to align production support activities with business and technical priorities.Technical Oversight: Ensure the technical currency and ongoing maintenance of production systems and applications.Lead the team to deliver on non-functional requirements and acquire necessary approvals on documentation (architecture, risk approvals, support handovers).Lead disaster recovery activities for Insurance to ensure the organization can quickly recover from any unexpected events and maintain business continuity.Spearhead Performance Tuning Initiatives: Lead the analysis of system performance metrics and logs to identify potential bottlenecks, performance issues, and areas for improvement, driving optimal system efficiency and reliability.6+ years validated experience in a leadership role in Application Support Solid experience with support and project management.Experience in Vendor & Account management with external partners.Solid understanding of the MERN stack (MongoDB, Express.js, React, Node.js).-
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