Processing Support Officer

2 weeks ago

Halifax Regional Municipality, Canada Randstad Canada Full time
Processing Support Officer- Halifax

Are you ready to embark on a rewarding career journey as a Processing Support Officer?
Look no further We're currently seeking a dedicated individual to join our team located in downtown Halifax, NS.
This is a fantastic opportunity for someone with exceptional Excel skills, multitasking abilities, and previous experience in team leadership.

If you're a fast learner with a passion for driving operational excellence, we want to hear from you

Advantages
Processing Support Officer- Halifax

- Immediate start: This role offers the opportunity to start immediately, providing you with a swift entry into a fulfilling career opportunity without unnecessary delays.
- Stable schedule: Enjoy a consistent Monday to Friday schedule, with 37.5 hours per week between 8:00 am and 6:00 pm, allowing for a healthy work-life balance.
- Collaborative environment: Join a dynamic team where collaboration and teamwork are valued, fostering a positive and supportive work culture.

Responsibilities
Processing Support Officer- Halifax

As a Processing Support Officer, you'll play a vital role in ensuring the smooth execution of production workflows and schedules to meet Service Level Standard (SLS) commitments. Your responsibilities will include:

Serving as the primary point of contact and functional support for resolving operational issues.
Managing and monitoring workflow processes, assigning work activities, and reallocating resources to meet deadlines.
Opening internal Incident Records (IR) and notifying help desk for support in day-to-day operations.
Advising or escalating non-compliance and production issues to Assistant Managers.
Tracking Client Billing Reporting (CBR) volumes and supporting preparation activities for audits.
Optimizing department performance by reviewing processes and providing improvement recommendations.
Supporting operators in achieving daily productivity targets through equipment setups and troubleshooting.
Conducting investigations on processing errors and accounting differences.
Collaborating with management to ensure effective schedules and cross-training activities.
Providing backup support for Assistant Managers and ensuring client requirements are met.
Continuously improving efficiencies through the implementation of new technology solutions.
Ensuring operators follow Standard Work Instructions (SWIs) and Standard Operating Procedures (SOPs).
Providing training on procedures, decision techniques, and equipment handling.
Testing new technology and validating processes for new or existing clients.
Exchanging information and influencing others in matters of workflow process management.
Interacting with clients and equipment vendors to ensure effective delivery of products and services.

Qualifications
Processing Support Officer- Halifax

To excel in this role, you'll need:

Strong Excel skills and the ability to multitask effectively.
Previous experience in a Team Leader role.
Excellent communication and problem-solving skills.
A proactive approach to learning and adapting to new technologies.
The ability to commute reliably to our downtown Halifax location.

Summary
Processing Support Officer- Halifax

Join us in making a difference as a Processing Support Officer. This is your chance to contribute to a dynamic team, drive operational excellence, and advance your career in a supportive environment. Apply now and start your journey with us

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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