Associate Manager

2 weeks ago

Montreal, Canada SSENSE Full time

Company Description

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views, with approximately 80% of its audience between the ages of 18 to 40.

Job Description

About the Team: Reporting to the Store Manager, the Associate Store Manager of Sales is responsible for overseeing and maximizing the sales productivity of the retail component of SSENSE Montreal’s omni-channel customer journey. Through our retail concept’s hybrid omni-channel, walk-in, and appointment-based models, the candidate will cultivate client relationships to ensure we deliver a best-in-class customer experience. The candidate will foster a positive work environment that embraces SSENSE brand values and achieves both company and financial objectives. They will coach and mentor direct reports to improve performance, develop future leaders and a talent pipeline, while identifying external talent for SSENSE Montreal’s retail business.


 Why Join Us:

Ensure sales targets are achieved. This includes walk-in, appointment, direct online and Stylist-specific sales

Demonstrate sales leadership for staff by playing an active role on the sales floor and providing on-site coaching as required. 

Manage the customer journey through walk-ins and appointment models. This includes productivity, presentations, inventory management and after sales service to ensure an outstanding customer experience

Maintain current visual direction through identifying, communicating and ensuring highest standards of visual presentation to drive growth through product assortment and presentation optimization

Ensure all store sales team members are equipped with the necessary knowledge and skill sets

Qualifications

 How To Excel In This Role: 

A minimum of 5 years management experience in a high volume clienteling environment and retail operations

Proven experience establishing trusting relationships in an multi-channel environment

Excellent knowledge of the labels carried by SSENSE

Ability to lift heavy boxes (15kg approximatively) 

Proficient in French

 What Sets You Apart: 

Exceptional interpersonal skills with a natural ability to build relationships with clients

Ability to lead, coach and mentor all employees to achieve personal and professional goals

Entrepreneurship mindset, autonomous, organized and manage priorities with an eye for details

Ability to multitask and to work in a fast-paced environment, while delivering an exceptionally high level of customer service

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