700126 - Program Coordinator (HealthForward)

3 weeks ago

Oakville, Canada Innomar Strategies Full time

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

What you will be doing

 Plan Member (patient) enrollment to ensure that the plan member is participating in any available support program that is offered by the drug manufacturer ( Patient Assistance Programs);  Pharmacy and prescription set up for patients, during the enrollment process as well as ongoing support for the time the patient is in the HealthForward Program;  Acquire knowledge of funding mechanisms including private and public insurance plans;  Coordinate and manage all aspects required in order to sustain prescription drug coverage for patients according to the parameters of their private plan;  Coordinate cases with Patient Assistance Programs, pharmacy, physician offices and healthcare professionals in order to maximize health outcomes;  Coordinate documents, submissions and all related paperwork to Patient Assistance Programs, physician offices, and pharmacies;  Provide patients with adherence/compliance services to ensure that the patient is taking their medication as prescribed and supporting the patient to overcome any potential adherence barriers;  Be available between the hours of 8:00AM to 8:00PM, with the ability to maintain flexible working hours;  Maintain professionalism in a call center environment  Other duties as assigned.

What your background should look like 

Should have broad training in fields such as business administration, customer service, sales, marketing, health care or similar vocations generally obtained through completion of a two-year Associate's Degree Program or equivalent combination of experience and education. Normally requires at least two (2) years directly related experience.

Post-secondary education or equivalent in a related discipline; Minimum of 2 years’ experience in customer service, in an office setting; Strong proficiency in Microsoft applications (Outlook, Word, Excel); Professional / courteous / efficient telephone manner; Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines; Candidate must have strong communication and interpersonal skills; Ability to work independently and in a team environment; Attention to detail; Experience in the healthcare, pharmaceutical or insurance industry is an asset; and Bilingualism, French/English is an asset.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. 

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

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