TELEPHONE SALES REPRESENTATIVE
7 months ago
POSITION OVERVIEW
TELEPHONE SALES REPRESENTATIVE
Looking for opportunities to work for a rapidly growing company? We are looking for sales representative to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, set appointments, and make sales via outbound calls. We believe in enabling your success with best-in-business training, support, and growth potential. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you.
Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone.
This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience. While prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus.
--------------
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required
Must be 18 years of age or older High school diploma or equivalent Experience with data entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, .
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.
................
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Options
Sorry-
Telephone Sales Representative
5 months ago
Sydney, Canada MCI, LC Full timePOSITION OVERVIEW TELEPHONE SALES REPRESENTATIVE We are looking for onsite sales representatives to support consumer and business outbound sales programs for commercial clients. In this role, you will make outbound calls to prospects and customers, acquire new customers, upsell existing ones, and provide customer information on client products and...
-
Telephone Sales Representative
7 months ago
Sydney, Canada MCI, LC Full timePOSITION OVERVIEW TELEPHONE SALES REPRESENTATIVE (FULL-TIME & PART-TIME) The sales job of the year is now hiring! We are looking for full-time and part-time telephone sales agents to support various outbound projects. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our...
-
TELEPHONE SALES REPRESENTATIVE
7 months ago
Sydney, Canada Mass Markets Full timePOSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries,...
-
Sales Representative
5 months ago
Sydney, Canada MCI, LC Full timePOSITION OVERVIEW SALES REPRESENTATIVE We are looking for sales representatives to support various projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing ones while providing customers information on client products and services. If you...
-
Regional Sales Representative
3 weeks ago
Sydney, Nova Scotia, Canada Doman Building Materials Group Ltd Full timeWe are seeking a highly motivated Regional Sales Representative to join our team at Doman Building Materials Group Ltd. Based in Dartmouth, Nova Scotia, this role offers an exciting opportunity to support customers in Northern Nova Scotia and PEI regions.About the RoleAs a key member of our sales team, you will represent all Doman's product lines and...
-
Bilingual Sales Representative
5 months ago
Sydney, Canada MCI, LC Full timePOSITION OVERVIEW BILINGUAL INSIDE SALES PROFESSIONAL Start a sales career or perfect your skills at a growing company! Our team needs Bilingual Telephone Sales Representatives to improve customer satisfaction and increase sales volume. Develop relationships with our partners’ clients as you provide solutions, answering inbound or making...
-
Outbound Sales Representative
5 months ago
Sydney, Canada MCI, LC Full timePOSITION OVERVIEW OUTBOUND SALES REPRESENTATIVE We are looking for outbound sales representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing ones while providing customers information on client products...
-
Inbound Sales Representative
5 months ago
Sydney, Canada MCI, LC Full timePOSITION OVERVIEW INBOUND SALES REPRESENTATIVE We are looking for inbound sales representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products...
-
Outside Sales Representative
7 months ago
Sydney, Canada Source Atlantic Limited Full time**_Empowering Success: Your Journey starts with Source Atlantic. _** Elevate your career with Source Atlantic: Award-winning, efficient, and innovative. Join us for exceptional service and top-tier solutions across Canada. Boost efficiency with our one-stop distribution hub. Recognized among Canada’s Best Managed Companies. Your pathway to success starts...
-
Sales and Customer Service Representative
1 month ago
Sydney, Nova Scotia, Canada MCI, LC Full timeJob OverviewWe are seeking a highly motivated Sales and Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and sales support to our clients.
-
Sales Representative
5 months ago
Sydney, Canada Mass Markets Full timePOSITION OVERVIEW SALES REPRESENTATIVE We are looking for sales representatives to support various projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing ones while providing customers information on client products and services. If you...
-
Professional Sales Representative
4 weeks ago
Sydney, Nova Scotia, Canada InteGolf Full timeAt InteGolf, we are seeking a highly motivated Professional Sales Representative to join our team. As a key member of our sales department, you will be responsible for promoting our software solutions to existing and potential clients.Job Description:The successful candidate will have a strong background in sales, with excellent communication and...
-
Wireless Sales Representative
2 weeks ago
Sydney, Canada The Mobile Shop Full timeAbout The Mobile Shop:At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market. We take pride in our dynamic team of Mobilists (Wireless Store Managers and Wireless Sales Representatives) who continuously strive to exceed expectations, providing unparalleled insights...
-
Wireless Sales Representative
2 weeks ago
Sydney, Canada The Mobile Shop Full timeAbout The Mobile Shop:At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market. We take pride in our dynamic team of Mobilists (Wireless Store Managers and Wireless Sales Representatives) who continuously strive to exceed expectations, providing unparalleled insights...
-
Inbound Sales Representative
5 months ago
Sydney, Canada Mass Markets Full timePOSITION OVERVIEW INBOUND SALES REPRESENTATIVE We are looking for inbound sales representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client...
-
Sales Representative
1 month ago
Sydney, Canada Brand Momentum Full timeJob Summary: We are currently seeking a Sales Representative to join our team and drive the growth of our clients' products within the Gas and Convenience sector. In this role, you will play a vital part in enhancing product visibility, managing distribution, executing merchandising strategies, and supporting key sales initiatives. Working closely...
-
Call Center Sales Representative II
7 months ago
Sydney, Canada MCI, LC Full timePOSITION OVERVIEW CALL CENTER SALES REPRESENTATIVE II (EXPERIENCED) We are looking for experienced call center sales representatives to support outbound sales programs for commercial clients. In this role, you will make outbound calls to current and potential customers, sell new products and services, upsell existing ones, and provide information...
-
Customer Service Sales Representative
4 weeks ago
Sydney, Nova Scotia, Canada MCI, LC Full timeAbout the RoleWe are seeking a highly motivated Customer Service Sales Representative to join our team at MCI, LC. As a key member of our customer-facing staff, you will play a critical role in delivering exceptional customer experiences and driving sales growth.Job SummaryThis is a full-time position that requires excellent communication and interpersonal...
-
Call Center Sales Representative I
7 months ago
Sydney, Canada MCI, LC Full timePOSITION OVERVIEW CALL CENTER SALES REPRESENTATIVE I (ENTRY-LEVEL) We are looking for call center sales representatives to support outbound sales programs for commercial clients. In this role, you will make outbound calls to new prospects and current customers, sell new products, upsell existing ones, and provide customer information on client...
-
Inbound Sales Representative
2 months ago
Sydney, Nova Scotia, Canada Mass Markets Full timeJob OverviewWe are seeking a highly motivated and customer-focused Inbound Sales Representative to join our team at Mass Markets. As a key member of our sales and customer service team, you will be responsible for providing exceptional service to our clients and driving sales growth through effective communication and relationship-building.Responsibilities*...
