Business Consultant

2 weeks ago

Calgary, Canada Q2 Full time

As passionate about our people as we are about our mission.

What We’re All About :

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance :
Q2 is seeking a Business Consultant to work closely with Implementation Engineers, Project Managers, and Client Project teams. This individual will be reporting to an Implementations Delivery Manager and will engage on multiple on-line banking implementations concurrently. Business Consultants provide subject matter expertise while working within various Q2 implementation project teams. You will develop, deliver and train best practices in both technical and non-technical aspects of a project. The Business Consultant inspects for gaps in training, work aids and execution detail so that both the client and Q2 teams meet and exceed delivery expectations. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams including various client disciplines. May communicate in various forms to Q2 and Client Executive level staff. These types of communication can include emails, presentations, formal and informal ad hoc meetings. These communication events can include consultative recommendations, setting expectations, developing requirements, negotiating and facilitating conflict resolution.

A Typical Day:

Assessesproject risks and builds mitigating strategies

Trainsothers in best practices and proper execution

Participates in the building plans and guides teams through key on-site activities

Works with Solutions Architect and Development to ensure suggested solutions are feasible

Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go live

Mentors PMs and trains other Implementation resources in areas of product expertise, case resolution, client communication and process improvement

Supports case management and timely issue resolution by facilitating case reviews

Acts as subject matter expert in product features and functionality

Helps to build requirements and solution design

Analyses customer’s business and makes recommendations

Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

Helps to oversees testing and case resolution

Bring Your Passion, Do What You Love. Here's What We're Looking For:

Typically requires a Bachelor’s degree in and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.

Familiarity with enterprise software deployment architecture and methodologies

Knowledge of effective business requirements practices and support methodologies

Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior ManagementExcellent people and teamwork skills

Remains calm, diplomatic and cooperative under stressful conditions

Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task

Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines

Ability to trains individuals 1-on-1 and in a classroom environment

Passion for improving processes and a commitment to customer satisfaction

Ability to travel up to 30% of the time

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off 

Career Development & Mentoring Programs 

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

Community Volunteering & Company Philanthropy Programs 

Employee Peer Recognition Programs – “You Earned it”

Click to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our . Q2 supports dozens of wide-reaching organizations, such as the , and , promoting diversity and success in leadership and technology. Other deserving beneficiaries include helping LGBTQ communities, , and , a group helping veterans rebuild their lives with specially adapted homes.

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