Itam Business Process Consultant

7 months ago

Calgary, Canada SoftwareOne Full time

Job Function: Software & Cloud Services Why SoftwareONE?:
The role:
**Job Summary**

The ServiceNow Business Process Consultant is a senior key member of the ServiceNow delivery team. They are responsible for designing and deploying best-practices process solutions that help achieve our client’s strategic goals. You will lead current-state process discovery, re-engineering workshops, and analysis sessions to identify and develop solutions that impact the organization’s ability to operate with greater efficiency and effectiveness.

Beniva Consulting Group, a SoftwareOne Company, has grown rapidly as a Specialist ITX Partner in North America with a presence in the USA and Canada. Having achieved ServiceNow Elite Partner status in less than two years, Beniva Consulting Group, a SoftwareOne Company, is amongst the fastest growing companies in the ServiceNow ecosystem. We have over 60 sales & delivery professionals. We are leaders in end-to-end IT Asset & Portfolio Management enablement & sustainment, supported by CMDB/CSDM, ITAM, ITOM & ITBM expertise. We collaborate closely with ServiceNow account teams, as well as other partners, to deliver a complete solution.

**How will you make an impact?**
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
- Liaise with Process Owners to educate them on functional capabilities, how to drive operational excellence, and value realization of the ServiceNow platform.
- Drive process definition, re-engineering, improvement, and gap analysis of current/to-be processes with product owner(s), process owners, and other key stakeholders.
- Engages with cross-functional teams to design and implement ServiceNow processes
- Lead requirements workshops including stakeholder interviews, gathering business needs, analysis of existing use cases
- Analyze, document, and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
- Manage translation of business requirements and communication of functional requirements to development team, ensuring best practices and processes are followed
- Collaborate with project manager to develop responses to stakeholder requests for scope change, exceptions, and contingency requests. Provide input for scoping and estimation activities related to RFPs and SOWs
- Lead team of functional analysts, providing day to day direction, mentorship, coaching and career direction.
- Promote continuous process improvement practices through process best practices, metrics/KPIs, dashboards and role accountabilities.

What we need to see from you:
**What you offer**
- Bachelor’s or Master’s degree in business, information systems, business administration, computer science or equivalent. May substitute the equivalent of a combination of education, technical certifications, or training, and/or work experience
- 5+ years’ experience in Data Analysis, Business Analysis, Business administration or finance
- 4+ years experience in management, process design, or product management consulting
- 2+ years working with the ServiceNow platform on current releases
- Excellent verbal and written English communication skills with emphasis on customer service and workshop facilitation and presentations of varying content depending on the audience
- Exceptional skills documenting process design, business requirements, user stories, process guides, and project collateral
- Strong interpersonal skills with a strong customer centric mindset
- Experience leading/executing complex strategic and operational initiatives at large organizations.
- Experience partnering with and advising executives
- Experience with troubleshooting problems, handling challenging situations, and conflict resolution
- Willingness to travel (up to 25%) and be comfortable in changing office environments
- Certified Business Analysis Professional (CBAP) certification is an asset
- ServiceNow CIS Certifications
- ITIL V3 or ITIL 4 Foundations Certification is an asset
- Fluency in French a strong benefit
- Eligible for direct employment in the US or Canada

What you should really know about us.:
**What we offer**
- Generous pay with bonus structure
- Independent environment without a lot of red tape where you are empowered to make decisions
- Substantial benefits package that includes:

- Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
- Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
- 401k program with employer matching 50% up to the first 10% of employee’s contributions
- Wellness plan that include credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit
- Access to EAP and concierge services
- Pre-Paid Legal at no cost
- Plentiful PTO that inclu

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