Secretary III

6 months ago

Ottawa, Canada The Royal Mental Health Centre Full time

Duties

: Provide administrative and secretarial support to clinicians in Forensic Outpatient Service. Schedule appointments, using electronic scheduling system. Provide reception services answering and redirecting calls and/or inquiries. Receive visit check-ins and registrations. Perform general office duties such as filing, photocopying, sending faxes and ordering office supplies. Use network technology efficiently (electronic file management, data base management, email, appointment scheduling, registration, chart closing, chart ordering, etc). Transcription of handwritten material or dictated clinical reports, letters, etc. Create and maintain effective procedures to support service activities (statistics tracking, consultations, Provide back-up for other Program secretaries as needed. Order and receive material supplies including completion of paperwork. Preparation of accounts reimbursement and funds request forms. Organize special events and activities, including use of video conferencing(OTN) and teleconferencing Schedule all room booking requirements for the program through the centralized room booking system. Provide support in hospital and program committees which includes taking and preparing minutes. Ensure effective communication throughout the program by distributing information appropriately. Maintain up to date knowledge of the programs and responds to client and public enquiries. Work in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of The Royal. Ensure a work environment that is conducive to the Royal’s Anti-Racism, Discrimination and Harassment-Free Workplace policy. Other duties as assigned. Qualifications: Completion of OSSD or equivalent. Office Administration or equivalent College certification and/or diploma OR relevant combination of education, training and experience (minimum experience two years full-time secretarial or clerical experience in a medical environment). Typing speed - 45 net words per minute minimum. Dictating skills. An understanding of basic financial and mathematical concepts. Experience working in Forensic Psychiatry is an asset. Excellent communication, organization, problem solving, and customer relation skills, with the ability to relate to persons with mental illness. Excellent time management skills with the ability to prioritize and meet firm deadlines. High level of initiative, judgment and adaptability. Commitment to continuous learning and quality improvement. Ability to be proactive in task planning. Mature and professional demeanor with solid communication and interpersonal skills. Ability to work with multiple interruptions, manage competing priorities. Ability to function as a member of a team and work cooperatively with other team members. Proficiency with latest versions of Windows, Microsoft Word & Excel, Internet Explorer, Outlook, Meditech and standard office equipment (fax, photocopier English level A- is mandatory in oral comprehension, expression, reading, and writing. Bilingual (French/English) is mandatory. Salary Range: 30.07 to 32.66 per hour

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