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RQ07108 Systems AdministratorOperations Support Specialist
4 months ago
Work location: North York
Duration: Twelve Months
7.25 hours/day
This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)
Advantages
Good compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
• Provide ongoing support for critical business and operational activities for the COVaxON Solution to meet the diverse immunization data and business needs of public health professionals across the province
• Perform Tier 1 business help desk and service support
• Log calls received via e-mail or phone into an automated incident management system and provide resolution in a timely and efficient manner
• Escalate to the next tier of support for complex issues or problems
• Track reported problem, issue, or system failure using the automated incident management system and provide report daily
• Prepare process and technical documentation for the product to be used by PHUs and other COVaxONSolution users
• Run routine reports in production and non-production environments either directly and/or through other partners
• Create ad-hoc reports as needed and deliver the same to management
• Co-ordinate communication, collection and storage of active reports for analysis
Qualifications
• Tier 1 business help desk and service/incident management support experience
• Co-ordinating communication, collection and storage of active reports for analysis
• Tracking reported problem, issue, or system failure using automatic incident management system and providing report daily
• 5+ years of experience working with federal/provincial/broader public-sector healthcare providers
• Automated incident management systems, logging calls, and provide resolution in a timely and efficient manner
• Preparing technical documentation for product end users
Nice to have:
• Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices an asset
Summary
If interested and qualified for this role, please apply today for immediate consideration
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
