Help Desk Analyst

4 weeks ago

Edmonton, Canada Global Pharma Tek Full time
Title - Help Desk Analyst – Senior
Duration – months
Location – Edmonton, AB (Remote)
Working Hours –
Travel – Once in a quarter (It is anticipated the role will be % remote)

Job Description: Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience. Yes Proposed resource has agreed to an Enhanced Security Check upon contract award. Must have the last years continuous residency in either Canada or United States as minimum. Yes Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications supported must be included in claimed experience). years Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications. years Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc. years Experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties. years Experience working on supporting multiple applications for various stakeholders at one time. years Experience working with Microsoft Office tool suites. years Experience with the design, development, implementation, integration, and support of Microsoft SharePoint and higher. years Excellent verbal and written communication skills and ability to interact professionally with a diverse group. • The ability to learn quickly, problem solve/troubleshoot, work independently and in a team. Yes Experience developing and delivering user manuals and training materials. years Experience documenting user requirements, business processes, and workflows. years Experience in planning/performing/monitoring User acceptance testing. years Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information. years Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari. years

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