IT Desktop Support Manager

1 month ago

Mississauga, Ontario, Canada AtkinsRéalis Full time

Job Title: IT Desktop Support Manager

Job Summary:

We are seeking an experienced IT Desktop Support Manager to join our team at AtkinsRéalis. As a key member of our IT department, you will be responsible for overseeing the desktop support team, ensuring efficient and effective resolution of IT-related issues.

Key Responsibilities:

  • Manage and mentor the desktop support team to ensure high performance.
  • Lead small projects or teams to accomplish specific tasks such as corporate hardware refresh projects or operating system upgrade projects.
  • Oversee the troubleshooting and resolution of hardware, software, and network issues for end-users.
  • Ensure timely response and resolution of IT incidents and service requests.
  • Develop and implement processes and procedures to improve efficiency and service quality.
  • Manage IT assets, including hardware and software inventory, ensuring proper documentation and tracking.
  • Provide training and support to end-users on IT systems and applications.
  • Work closely with other IT teams and departments to ensure seamless IT operations.
  • Generate and analyze reports on support activities, identifying trends and areas for improvement.
  • Ensure all IT support activities comply with company policies and industry standards.

Requirements:

  • College diploma in Information Technology, or equivalent work experience in the field.
  • Minimum of 5 years of experience in IT support, with at least 2 years in a managerial role.
  • Strong knowledge of Windows operating systems and 0365 applications.
  • Proficiency in troubleshooting hardware and software issues.
  • Experience with IT service management tools and ticketing systems.
  • Familiarity with network and server administration.
  • Excellent leadership and team management skills.
  • Strong problem-solving and analytical abilities.
  • Effective communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
  • Customer-focused with a commitment to delivering high-quality service.

Preferred Certifications: CompTIA A+.ITIL Foundation.

Working Conditions: May have to lift equipment weighing up to 30 kilos.Occasional overtime work on evenings and weekends.

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