Casual Control Center Operator

2 weeks ago

Calgary, Canada GardaWorld Full time

Your mission at GardaWorld

If you are looking for a job where you have significant responsibility, this is the one for you As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a part-time casual position.

Position we are looking at filling:

Part-time Casual 12 hour rotational shifts. Staggered shift timing/rotating monthly between 1800-0600 to 1845-0645

Job Benefits

  • We offer wages starting at $22-$23/hr
  • Opportunities to grow alongside GardaWorld
  • Continuing education through GardaWorld Campus
  • Corporate discounts

What does a Western Canada Control Center Operator do in Calgary?

Key Objectives:

  • Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
  • Follow communication scripts and use knowledge of the company's products and services to go off script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of the caller's request, including follow-ups with end-users and escalation team
  • Recommend improvements to systems and processes for improved organizational efficiency

Daily and Weekly Tasks:

  • Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
  • Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
  • Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
  • Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
  • Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
  • Actioning various alerts to ensure the health and safety

Qualifications:

  • Have a high school diploma or equivalent
  • 1-2 years of previous Customer service required
  • Able to work in a fast-paced environment and handle working under pressure
  • Ability to multitask, manage time and prioritize
  • Experience in a call center is an asset
  • Adept to problem solving and conflict resolution
  • Comfortable learning new computer programs
  • Able to pass the typing test with minimum average score of 50-60 words per minute.
  • Flexible availability
  • Be able to provide a clean criminal background check


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.


Job Segment: Call Center, Business Process, Part Time, Customer Service, Management

  • Casual Control Center Operator

    3 weeks ago

    Calgary, Canada GardaWorld Full time

    **Your mission at GardaWorld** If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...

  • Casual Control Center Operator

    3 weeks ago

    Calgary, Canada GardaWorld Full time

    Your mission at GardaWorld If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...

  • Casual Control Center Operator

    3 weeks ago

    Calgary, Canada GardaWorld Full time

    Your mission at GardaWorldIf you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors!  You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...

  • Casual Control Center Operator

    3 weeks ago

    Calgary, Canada GardaWorld Full time

    Your mission at GardaWorld If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...

  • Casual Control Center Operator

    1 week ago

    Calgary, Alberta, Canada GardaWorld Full time

    As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors, handling a large volume of inbound and outbound calls, and providing solutions to customer inquiries and escalations. This is a part-time casual position with 12 hour rotational shifts, staggered shift timing, and rotating monthly between two...

  • Casual Healthcare Operations Center Dispatcher

    4 months ago

    Calgary, Canada Paladin Security Full time

    Casual Healthcare Operations Center Dispatcher• Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.• Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracy• Work with Client Service Managers to...

  • Western Canada Control Center Operator

    3 months ago

    Calgary, Canada GardaWorld Full time

    **Your mission at GardaWorld** If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...

  • Western Canada Control Center Operator Supervisor

    3 months ago

    Calgary, Canada GardaWorld Full time

    **Your mission at GardaWorld** If you are looking for a job where you have significant responsibility, this is the one for you! As a Western Control Center Supervisor, you will play a key role in communication between agents, customers, and management! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations...

  • Control Center Specialist

    1 week ago

    Calgary, Alberta, Canada GardaWorld Full time

    Unlock Your Potential at GardaWorldWe are seeking a highly skilled and motivated Control Center Operator to join our team in Western Canada. As a key member of our operations team, you will play a vital role in ensuring seamless communication between agents, customers, and supervisors.Key Responsibilities:Provide exceptional customer service through inbound...

  • Control Center Specialist

    1 week ago

    Calgary, Alberta, Canada GardaWorld Full time

    Unlock Your Potential at GardaWorldWe are seeking a highly skilled and motivated Control Center Operator to join our team in Western Canada. As a key member of our operations team, you will play a vital role in ensuring seamless communication between agents, customers, and supervisors.Key Responsibilities:Provide exceptional customer service through inbound...

  • Healthcare Operations Center Coordinator

    2 weeks ago

    Calgary, Alberta, Canada Paladin Security Full time

    Casual Healthcare Operations Center DispatcherJob Summary:We are seeking a highly organized and detail-oriented Casual Healthcare Operations Center Dispatcher to join our team at Paladin Security. As a key member of our operations team, you will be responsible for creating, updating, and modifying work schedules for Security Guards within our healthcare...

  • Healthcare Operations Center Coordinator

    2 weeks ago

    Calgary, Alberta, Canada Paladin Security Full time

    Casual Healthcare Operations Center DispatcherJob Summary:We are seeking a highly organized and detail-oriented Casual Healthcare Operations Center Dispatcher to join our team at Paladin Security. As a key member of our operations team, you will be responsible for creating, updating, and modifying work schedules for Security Guards within our healthcare...

  • Control Center Operator

    3 weeks ago

    Calgary, Alberta, Canada GardaWorld Full time

    Job SummaryWe are seeking a highly skilled and motivated Control Center Operator to join our team at GardaWorld. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our clients across Western Canada.Key ResponsibilitiesProvide timely and effective support to customers through inbound...

  • Control Center Operator

    3 weeks ago

    Calgary, Alberta, Canada GardaWorld Full time

    Job SummaryWe are seeking a highly skilled and motivated Control Center Operator to join our team at GardaWorld. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our clients across Western Canada.Key ResponsibilitiesProvide timely and effective support to customers through inbound...

  • Control Center Specialist

    1 week ago

    Calgary, Alberta, Canada GardaWorld Full time

    About the RoleGardaWorld is seeking a highly skilled and motivated Control Center Operator to join our team in Calgary. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our clients across Western Canada.Key ResponsibilitiesProvide timely and effective support to customers through...

  • Control Center Specialist

    1 week ago

    Calgary, Alberta, Canada GardaWorld Full time

    About the RoleGardaWorld is seeking a highly skilled and motivated Control Center Operator to join our team in Calgary. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our clients across Western Canada.Key ResponsibilitiesProvide timely and effective support to customers through...

  • Control Center Specialist

    1 week ago

    Calgary, Alberta, Canada GardaWorld Full time

    About the RoleGardaWorld is seeking a highly skilled and motivated Control Center Operator to join our team in Calgary. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our clients across Western Canada.Key ResponsibilitiesProvide timely and effective support to customers through...

  • Control Center Operator

    3 weeks ago

    Calgary, Alberta, Canada GardaWorld Full time

    Job SummaryWe are seeking a highly skilled and motivated Control Center Operator to join our team at GardaWorld. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our clients across Western Canada.Key ResponsibilitiesProvide timely and effective support to customers through inbound...

  • Control Center Operator

    3 weeks ago

    Calgary, Alberta, Canada GardaWorld Full time

    Job SummaryWe are seeking a highly skilled and motivated Control Center Operator to join our team at GardaWorld. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our clients across Western Canada.Key ResponsibilitiesProvide timely and effective support to customers through inbound...

  • Traffic Control Person

    4 weeks ago

    Calgary, Canada Shield Traffic Control Full time

    Job description Shield Traffic Control is looking for experienced, ticketed flaggers for lane closure, sign setup and flagging work within central Alberta. Must have flagging course completed and have at least 1 years of experience Shield Traffic Control is looking for a high quality individual and anticipates to pay above the industry standard. Must have...