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Aircraft Enrollment Analyst

7 months ago

Montreal, Canada CAMP Full time

Overview

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.

CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio. Located in Wichita, KS, the aviation capitol of the world, CAMP offers the opportunity to be a part of this thriving industry providing stability and a rich 50+ year history.

Job Summary

The role of an Enrollment Analyst involves a combination of technical and client-facing responsibilities. The primary technical duty is to ensure that new aircraft configurations and maintenance programs are correctly entered into CAMP Systems software, which is a platform used for tracking and managing aircraft maintenance and inventory. The role also requires evaluation of data templates and publications to ensure system accuracy to established OEM maintenance programs.

In addition to the technical aspect of enrolling new aircraft, the Enrollment Analyst must also engage with customers and clients to ensure the aircraft information is accurate and is able to be delivered in our system within established service agreements. The analyst will be responsible for communicating with clients to gather necessary information, address any questions or concerns they may have regarding the enrollment process, and ensure that they have a positive experience with the service. The Enrollment Analyst is a key interface during customer onboarding.

Overall, the Enrollment Analyst plays a crucial role in both the operational functionality of the CAMP Systems software and in maintaining client satisfaction through effective communication and service.


Responsibilities

Enroll new aircraft onto CAMP application utilizing customer furnished and/or manufacturer furnished documentation, in accordance with CAMP‐OPS‐100, CAMP‐OPS‐110, and the specific aircraft model checklists. Implement the inspection/maintenance schedule for assigned aircraft in accordance with regulatory authority requirements, customer requirements, and maintenance documentation. Evaluate, analyze, and interpret applicable data, such as ADs, SBs, maintenance logs, etc. Quality check enrollments to assess data input, ensuring proper implementation in line with CAMP procedures and customer expectations. Review, inspect, and work with the client to implement their specific Maintenance Inspection Program. Ensure that customers’ data is updated promptly and accurately. Prioritize work based on project timelines and current workload. Ensure customer requested changes are reviewed and properly implemented. Ensure constant and effective communication is maintained with all stakeholders throughout the enrollment process. Review, manage, and update applicable databases at enrollment milestones to ensure accuracy, be notified of changes, and notify others of changes. Address telephone calls from customers regarding maintenance program(s). Ensure that customers have full knowledge of the web-based applications, its efficiencies, and functionality.

Requirements

Bachelor’s degree or equivalent combination of education and aviation experience to successfully perform the job. A & P license or two (2) to five (5) years of related aircraft experience preferred. Prior customer service experience a plus. Ability to analyze and interpret data. Must possess excellent communication skills, both written and verbal. Must possess excellent computer skills (i.e. Word, Excel).

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture.