Technical Service Analyst

5 months ago

Montreal, Canada CAMP Full time

Overview

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.

CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio. Located in Wichita, KS, the aviation capitol of the world, CAMP offers the opportunity to be a part of this thriving industry providing stability and a rich 50+ year history.

Job Summary

The Technical Service Analyst is responsible for managing the Airframe, Engine, APU and Propeller templates. The TSA is responsible for ensuring that the template data is in-line with the OEM manufacturer’s data. The TSA will develop, maintain, and manage the revision process to uphold the accuracy of the templates and customer programs.

The TSA is responsible for ensuring the quality and accuracy of CAMP templates related to the manufacturer(s) assigned to them. Works closely with Director of Technical Services to support, manage, and execute routine template projects. In addition, works with Ops Analysts, Managers and Data Support Service teams to ensure any underlying issues are scanned across all templates and mitigated before it becomes a quality issue per our standard operating procedures.

The TSA will work closely with Director of Technical Services along with the Technical Service Project Manager to come up with other quality initiatives that will help audit/clean the templates to ensure data accuracy. 

Responsibilities

Work closely with Director of Technical Services along with the Technical Service Project Manager to come up with other quality initiatives that will help audit/clean the templates to ensure data accuracy. Manage key initiatives to achieve business unit vision and cohesion Regularly evaluate the efficiency of business processes against business objectives and develop reliable and efficient solutions to fulfill complex customer and business requirements Conduct data analysis and collaborate in the development of business systems and processes in support of core business functions Act as a leader from start to finish with accountability for successful project delivery within the associated area of responsibility Develop new CAMP templates, assemble all pertinent aircraft documents and publications and associate with OEM maintenance task(s) Audit Technical Publications work product and identify quality escapes Review and audit work performed by CAMP DSS in support of the Technical Publications Group Recommend changes in CAMP policies/standards based on knowledge of OEM practices and other factors. Manage clerical work being conducted by CAMP DSS resources to ensure accuracy and quality. Ensure all assigned aircraft, engine(s) and appliance manufacturer publication revisions are implemented accurately and completely into CAMP maintenance programs per aircraft model revision standards. Download, research, review applicability of and incorporate Airworthiness Directives and Service Bulletins, etc. for CAMP templates and aircraft. Perform quality review of previously implemented revisions for accuracy and completeness. Implement global updates/template changes based on manufacturer publication revisions, as necessary. Assist with training of Technical Service Analyst(s) and support personnel when necessary.

Supervisory Responsibilities

None at this time

Requirements

Bachelor Degree in Business Administration, Engineering or Information Technology 5+ years of analytical experience, with exposure to the aviation industry required . Strong organization and documentation skills Ability to prioritize multiple tasks and function in a fast-paced environment Ability to extract and analyze database information ; SQL skills to work with large volumes of data is preferred but not mandatory Strong communication and interpersonal skills to work with a global team Superior attention to detail, critical thinking and initiative are a must Strong computer skills (i.e. MS Word, Excel, Adobe, Access) Airframe and Power plant license a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously sitting. The employee is frequently required to talk, listen, use hands and fingers to feel, handle, or operate equipment and reach with hands and arms. The employee is occasionally required to walk, stand or stoop. The employee must occasionally lift and/or move up to 25pounds.Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an office setting. The noise level in the work environment is moderate. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The work environment characteristics described.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture.

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