Resident Attendant

2 months ago

Waterloo, Canada University of Waterloo Full time

Overview

The Resident Attendant is responsible for providing and maintaining a high standard of cleanliness and service as required in a student residential environment. The incumbent is a member of the Residence Facilities team, who work closely together to ensure that the student experience includes a safe, accessible, well maintained, and supportive home where all students succeed personally and academically. The incumbent will be required to participate in activities that align with Residence Facilities organizational goals and objectives, and the department’s mission statement.

Please select your preferred work schedule when applying. 

Responsibilities

Daily Operations – Cleaning + Maintaining

Performs and maintains a high standard of cleanliness in assigned area. Qualifying reported facilities issues to create a positive living experiencing, this involves rectifying issues that do not require trades involvement such as replacing light bulbs, plunging toilets, etc. Conducts decisions related to prioritizing cleaning/maintenance issues as directed by the leadership team. Regularly communicates ideas that support continuous improvements regarding service and daily operations. Fully trained on the use and maintenance of all cleaning equipment, such as ride on and walk behind equipment. Assist with inventory control within the assigned working area(s). Completes project work such as removing and sorting garbage to support the waste diversion team, conducting room inspections at end of term, assist with managing supplies to conduct spring cleaning, etc. Required to travel on campus when staff are delegated tasks in multiple buildings within a shift. Adjusts daily tasks to create time for recurring events such as team meetings, events within the department or university. Completes special assignments such as storage requests, supporting accessibility requests and facilities set ups required by other staff. Assist the Supervisor by providing support to external service providers as needed. Some examples include conducting tours, permitting access, conducting hands-on training, etc. Other duties as assigned.

Customer Service

Advocates for and fosters a sense of belonging with residents in the community by being available, present, and accessible to provide facility support and connection during their assigned shift. Promotes and engages students in educational programming and events within their area to strengthen community engagement and to cultivate a memorable experience, such as supporting Waste Diversion initiatives, Sustainability Education and End of Term Events. Through regular connections and being available, this role nurtures student independence; providing knowledge and information needed to help solve facilities issues by referring students to the appropriate resources.

Safety

Promotes and maintains a healthy work environment that adheres to the University of Waterloo health and safety practices, as well as the Occupational Health and Safety Act. Assists with safety and security procedures within the residence’s buildings included but not limited to end of term lockdown, minor facility related emergencies, etc. Identifies and assists with safety efforts (inspections, JHSC visits) with the Supervisor and/or the Residence Facilities Coordinator in incumbents’ area. Complete all Health and Safety training, equipment training, SOP related to the role and as directed by the leadership team.

Communications

Uses smartphone to obtain daily tasks, report deficiencies, attend virtual meetings and to communicate with team members and supervisor. Contributes to prioritizing work with others on the same shift/transition of shifts, to ensure all team members in the assigned buildings are aware of daily/termly operational needs and updates to the ongoing work. Participates and contributes to regular team meetings and department wide meetings, and supports required actions such as completing surveys, providing insight/feedback, participating in team building events, information sessions, etc.

Support and Collaboration

Establishes and maintains effective communication and working relationships within the Residence Facilities and Student Development and Residence Services teams, University personnel, management, vendors, and service provides. Represents Campus Housing during many events which requires on hand support and problem solving to help execute key events, such as but not limited to Move in, lockdown, Uwaterloo Day, Open Houses, Waste Diversion Events, etc. Anticipates needs and highlights resources available (facilities and other) for incoming students during the move in period and throughout the term.

Qualifications

High school education. Post-secondary education is considered an asset. This position requires a high degree of organizational skill, interpersonal skills, problem solving ability to balance multiple priorities and deadlines. This position wears a uniform; therefore, incumbent must be always professional and approachable. Being friendly, open to communication and welcoming is vital given this role fosters a sense of belonging in the community. Strong communication skills are required, both oral and written, with the ability to build strong trustworthy relationships. Incumbent can perform physically demanding duties such as lifting 75 lbs, moving appliances such a fridges/stoves throughout buildings, some of which do not have elevators. Institutional experience with cleaning methods and working with cleaning products. Exceptional attention to detail. This position requires the demonstrated ability to interact collaboratively with a wide variety of people in many different contexts, as well as work independently. Proven ability to take initiative, being both creative and flexible is required. Incumbent must possess the ability to adhere to privacy guidelines. Experience working in a student environment and making evidence-based decisions is considered an asset. A working knowledge of computing skills, smartphone/apps and an awareness of web related communication tools is required

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