Food Service Workers

2 months ago

Waterloo, Canada Lutherwood Full time

STARLING COMMUNITY SERVICES IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING.

To better serve the diversity of our community, the agency is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our organization. We have implemented mandatory antiracism training, we are actively building safe spaces to host brave conversations for learning, and we are fostering a culture of belonging for all, but especially BIPOC, 2SLGBTQIA+, historically and presently marginalized individuals and communities.

**There are 3 casual Food Service Workers positions available starting on October 27, 2024, working 15 hours per week.**

**The 3 positions are more 3-hour evening shifts five days a week and including weekends.**

**Your Role**:
Under the direction of the Assistant Manager, Food Services delivers exceptional and caring services to residents from independent living to memory care. Takes resident orders and serves resident meals in a timely fashion. Maintains the confidentiality of information relating to residents and their families. Works intentionally from an anti-racist, anti-oppressive perspective to further create a sense of belonging at the Village.

**Tasks**:
Customer Service:

- Supports residents during service including seating residents, plating, and cutting food if required, pouring drinks, etc.
- Provides residents with information regarding food ingredients and availability.
- Understands individual dietary restrictions and preferences; ensures appropriate meals are offered based on dietary preferences, restrictions and cultural needs.
- Provides room service to resident suites as required.
- Responds to resident complaints and reports to leadership when appropriate.
- Answers questions from guests and family members.
- Serve alcohol as per Smart Serve rules and regulations.
- Aware of meals that are being served for specific observances.

Administration:

- Completes meal attendance for each meal.
- Documents in logbook any resident issues, concerns, or behavioral changes.
- Organizes reservations as required.
- Operates the Point-of-Sale system, balancing visa/debit, and cash purchases for the Village store and Martin’s restaurant.

Cleaning & Set-Up:
Required to complete all job duties within assigned section.
- Clears and sanitizes tables in a timely manner.
- Restocks items as required in assigned section as directed.
- Set up dining room between meals and seatings.
- Maintains high level of cleanliness in the dining room, server area, and kitchen, leaving spaces as they should be found.
- Removes garbage from the dining room and disposes it in appropriate bins.
- Adheres to food safety regulations, helping to create simple dishes such as salads.
- Assists with dishwashing as required.
- Assists with the tearing down of the servery steam table.

**Your Talents and Experience**:
Have a genuine interest in working with the seniors’ population and demonstrate empathy for the needs of seniors, their families and the professionals engaged in their care. Strong interpersonal and communication skills to provide excellent service to residents. Safe food handling and Smart Serve certificate are an asset. Committed to working as part of a team to support and increase quality customer service. Must be willing to learn new skills and take direction. Alignment with the agency’s commitment to antiracism and anti-oppression. Demonstrates a passion and willingness to learn for antiracism and anti-oppression practices.

**What’s in it for you?**
- Note: most new team members will start between the starting salary and the mid-point of the range.
- **Job Band A (hourly wages): Min - $20.90, Max - $21.63**:

- A positive work culture, inclusive workplace policies, and employee wellness initiatives
- Eligible to join the HOOPP defined pension plan.
- Eligible for Health and Dental Benefits after 3 months of employment.
- 3 Weeks paid vacation (pro-rated to start date and hours for position; accumulated bi-weekly) + 15 hours of personal time per year.
- Paid sick time (pro-rated to start date and hours for position; accumulated monthly) to a maximum of 300 hours.
- 11 paid holiday benefits per year plus a floater day.
- Access to our Employee and Family Assistance Program (no cost)
- Discounted GRT passes through membership with Travel Wise.
- Employee Referral Incentive Program.
- Agency Orientation and Training modules.
- Professional development and tuition reimbursement opportunities.
- Responsive Leadership Training Program (leadership positions only).
- Staff appreciation events.

**This is an internal and external posting.**

The agency requires all employees to obtain a Police Vulnerable Sector Check prior to commencing employment. We require certain positions to obtain a Medical Certification.

We recognize that people come with a wealth of experien

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