Guest Experience Lead

1 month ago

Regina, Canada Regina Exhibition Association Limited Full time

THE OPPORTUNITY AWAITS YOU

REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

Reporting to the Supervisor, Guest Experience & Ticket Operations, the Guest Experience Representative Lead serves patrons attending events held in venues managed by Regina Exhibition Association Limited (REAL) and sets the tone for high standards in quality customer services. This position helps lead and maintain a friendly environment while ensuring the safety of all guests. This position will achieve these goals by greeting guests, providing directions, reporting issues, participating in other guest facing tasks such as coat check duties and upholding venue policies in a friendly and professional manner. This position will be required to be aware of many facets involving all of REAL's venues, including event schedules, food items available/location, Box Office locations, suite holder entrances, parking services, security, first aid, etc. 

WHAT YOU WILL DO

1. Conduct outstanding customer service by:

  • Assisting guests in finding solutions that best meet their needs by leveraging all available resources.
  • Proactively addressing guests' needs by answering questions, giving directions and other information regarding REAL's venues; never avoiding a guest or leaving a question unanswered.
  • Working closely with various teams, including Security, First Aid, Ticket Ops Rep, and event supervisors, to provide quick and responsive service.
  • Being visible and available in designated areas and stations within REAL's venues to provide superior service for event attendees. 

 

2. Upholding REAL safety for internal and external customers by:

  • Conducting aisle walks before, throughout, and following each event for any irregularities or problems in assigned area. 
  • Reporting pertinent information to Guest Experience Supervisor, Security, or OH&S accordingly.
  • Proactively monitoring designated areas throughout the venue to ensure guests' safety and enjoyment of the event.

 

3. Demonstrating keen knowledge of Events & Venue procedures by:

  • Work under limited supervision.
  • Obtaining and having a working knowledge of all procedures and directives that pertain to each event along with emergency procedures.
  • Responsible for obtaining and having a working knowledge of emergency procedures.

 

4. Leadership & Teamwork

  • Help create a supportive, enjoyable and efficient working environment for all Guest Experience Representatives.
  • Support all Guest Experience Representatives to efficient completion of job functions.
  • Assist Management in pre-event preparations on event day to ensure a smooth event delivery and an excellent guest experience.
  • Ensure team members are equipped to provide excellent guest service through strong knowledge of all procedures and directives that pertain to each event.

 

5. Support and contribute to the overall event experience by:

  • Being able to read tickets and have a firm grasp of the layout of each of 'REAL's ticketed venues.
  • Greeting, monitoring, and controlling movement of guests in assigned areas within the venue to ensure guest safety and compliance with building policy.
  • Limiting access to the venue or specific areas to those with proper, valid tickets.
  • Monitoring accessible seating to ensure guests seating areas are not infringed upon.
  • Communicating and rectifying with Ticket Ops Rep any sightline challenges.

 

Other duties as required.

 

Requirements

Education and Experience

  • High school diploma or GED equivalent required.
  • Minimum of 2 years of increasing responsibility within ticket ops/customer service experience, preferable with sports facility, convention center, performing arts facility or multi-purpose public assembly facility. 
  • Previous experience in guests/customer service in forward-facing industries is considered an asset.
  • Previous cash and credit card handling experience.
  • Strong knowledge of ticketing software and systems required.
  • Bilingual is considered an asset.

 

Knowledge, Skills and Abilities

  • Must possess excellent verbal and interpersonal skills and diplomacy with the public. 
  • Strong observational skills to proactively identify guest needs, have full knowledge of all policies, services and facility locations (staff will be trained in these areas). 
  • Contribute to a high energy, fast paced environment that provides guests with an entertaining, fun and dynamic experience. 
  • Consistently arrive at work on time, follow instructions, respond to management direction and solicit feedback to improve performance. 
  • Ability to proactively handle emergencies and high stress situations while remaining calm and collected under pressure. 
  • Ability to anticipate, identify and solve problems. 

 

Other

  • May work odd or long hours at a time to complete operational requirements, projects or to participate in or coordinate evening and off-hour activities.
  • Must be able to obtain and maintain a satisfactory Criminal Record Check for the duration of employment.
  • Note that this position is an in-scope position under the RWDSU Collective Agreement.

 

Benefits

WHY CHOOSE REAL?

Here at REAL, we can offer unique experiences unlike any other organization:

  • Make a difference in your own community.
  • Be a part of an industry responsible to create fun and memorable moments for our guests.
  • A wide range of employment opportunities to fit your own lifestyle – whether that’s committing to us in a full-time capacity or more of a casual role that is event specific and tailored around your own availability.    
  • We offer competitive wages and industry standard benefits.
  • Matching Group RRSP plan.

 

For more information visit our website at www.realdistrict.ca. Submit resumes by October 27, 2024, via the link provided.

Please click the link

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job Title: Guest Experience LeadRegina Exhibition Association Limited is seeking a Guest Experience Lead to join our team. As a Guest Experience Lead, you will be responsible for providing exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key Responsibilities:Conduct outstanding customer service by assisting guests...

  • Guest Experience Lead

    2 months ago

    Regina, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job Title: Guest Experience LeadJob Summary:We are seeking a highly skilled Guest Experience Lead to join our team at Regina Exhibition Association Limited. As a Guest Experience Lead, you will be responsible for providing exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key Responsibilities:Conduct outstanding...

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job Title: Guest Experience LeadRegina Exhibition Association Limited is seeking a highly skilled Guest Experience Lead to join our team. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences in our venues.Key Responsibilities:Conduct outstanding customer service by assisting guests in finding solutions...

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Customer Service ExcellenceWe are seeking a highly skilled Guest Experience Lead to join our team at Regina Exhibition Association Limited. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key ResponsibilitiesConduct outstanding...

  • Guest Experience Lead

    3 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Lead to join our team at Regina Exhibition Association Limited. As a key member of our staff, you will be responsible for providing exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key ResponsibilitiesCustomer ServiceAssist guests in finding solutions to...

  • Guest Experience Lead

    1 month ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. Reporting to the Supervisor, Guest Experience & Ticket Operations, the...

  • Manager, Guest Experience and Ticket Operations

    5 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Manager, Guest Experience & Ticket Operations plays a critical role...

  • Assistant Manager, Guest Experience

    6 months ago

    Regina, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Assistant Manager, Guest Experiance and Ticket

    6 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Assistant Manager, Guest Experience & Ticketing is essential for...

  • Manager, Guest Experience and Ticket Operations

    5 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Manager, Guest Experience & Ticket Operations plays a critical role...

  • Supervisor, Guest Experience

    5 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. Reporting to the Manager of Guest Experience and Ticket Operations, the...

  • Visitor Experience Lead

    6 months ago

    Regina, Canada RCMP Heritage Centre Full time

    **Organization Overview** The Royal Canadian Mounted Police (RCMP) is one of Canada’s longest-standing institutions and is deeply embedded in the history and unfolding story of our country. The RCMP and its symbols - the “red serge”, Mounties on horseback, and the Musical Ride - have become icons of Canadian Heritage familiar around the world. The...

  • Guest Experience Representative

    6 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Guest Experience Representative serves guests attending events held...

  • Guest Services Manager

    2 months ago

    Regina, Canada Wingate by Wyndham Regina Full time

    The Wingate by Wyndham Regina is currently recruiting for a full-time addition to our Management team. The Guest Services Manager will be responsible for leading the day to day operations at the front desk. The right person will as be the key individual leading the overall guest experience at the hotel in coordination with our other departments. Reporting...

  • Guest Ambassador

    6 months ago

    Regina, Canada The Atlas Hotel Full time

    Excuse me fellow job scroller, may I have a minute of your time? Are you seeking a new and fun workplace to be a part of? Well, look no further and come join our Crew at The Atlas° Hotel as our Guest Ambassador. Here at The Atlas° Hotel, our passion is to become Regina’s favorite hotel. We are independent, locally-owned, homegrown, and pride ourselves...

  • Guest Ambassador

    6 months ago

    Regina, Canada The Atlas Hotel Full time

    Salary: Excuse me fellow job scroller, may I have a minute of your time? Are you seeking a new and fun workplace to be a part of? Well, look no further and come join our Crew at The Atlas° Hotel as our Guest Ambassador. Here at The Atlas° Hotel, our passion is to become Regina's favorite hotel. We are independent, locally-owned, homegrown, and pride...

  • Guest Service Agent

    5 months ago

    Regina, Canada Courtyard Regina Downtown Full time

    We are currently recruiting for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and assisting our guests throughout their stay. If you have a...

  • Guest Service Agent

    3 weeks ago

    Regina, Canada Courtyard Regina Downtown Full time

    The Courtyard Regina Downtown is currently recruiting for a Full-time Guest Service Agent to join our team and serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and assisting our...

  • Guest Service Agent

    5 months ago

    Regina, Canada Wingate by Wyndham Regina Full time

    We are looking for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...