Guest Experience Representative

4 months ago

Regina, Canada Regina Exhibition Association Limited Full time

**THE OPPORTUNITY AWAITS YOU**

REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

The Guest Experience Representative serves guests attending events held at Regina Exhibition Association Limited (REAL). This position helps to maintain a friendly environment while ensuring the safety of all guests. This position will achieve these goals by greeting guests, providing directions, reporting issues, participating in other guest facing tasks such as coat check duties and upholding venue policies in a friendly and professional manner.

The Guest Experience Representative must be friendly and attentive to the needs of the fans and guests. They must address multiple guest concerns in a professional yet sympathetic manner and have the foresight and knowledge to escalate concerns when and where necessary This position will be required to be aware of many facets involving all of REAL's venues, including event schedules, food items available/location, Box Office locations, suite holder entrances, parking services, security, first aid, etc.

**WHAT YOU WILL DO**

Inspect areas for safety hazards and report issues and mitigate by:

- Conducting aisle walks before, throughout, and following each event for any irregularities or problems in assigned area.
- Reporting pertinent information to Guest Experience Supervisor, Security, or OH&S accordingly.
- Proactively monitoring designated areas throughout the venue to ensure guests' safety and enjoyment of the event.

Support and contribute to the overall event experience by:

- Being able to read tickets and have a firm grasp of the layout of each of 'REAL's ticketed venues.
- Limiting access to the venue or specific areas to those with proper, valid tickets.
- Providing accurate, detailed directions to guests to find seats.
- Monitoring accessible seating to ensure guests seating areas are not infringed upon.
- Communicating and rectifying with Ticket Ops Rep any sightline challenges.
- Proactively addressing guests' needs by answering questions, giving directions and other information regarding REAL's venues.

Other duties as required

**For this casual position, you MUST be able to commit to the following**:

- **QCX: July 31 - August 4.**

**Requirements**:
**WHAT IT TAKES**

**Education and Experience**
- Must be 16 years of age to apply
- High school diploma or GED equivalent is considered an asset.
- Previous experience in guests/customer service in forward-facing industries.
- Bilingual considered an asset.

**Knowledge, Skills, and Abilities**
- Possess excellent verbal and interpersonal skills
- Ability to stand, walk, and climb stairs throughout shift
- Ability to contribute to a lively, fast-paced guest experience
- Punctual, responsive to instructions, and open to feedback for improvement
- Ability to anticipate, identify, and solve problems
- Able to work independently with mínimal supervision

**Benefits**

**WHY CHOOSE REAL?**

Here at REAL, we can offer unique experiences unlike any other organization:

- Make a difference in your own community.
- Be a part of an industry responsible to create fun and memorable moments for our guests.
- A wide range of employment opportunities to fit your own lifestyle - whether that’s committing to us in a full-time capacity or more of a casual role that is event specific and tailored around your own availability.
- We offer competitive wages and industry standard benefits.
- Matching Group RRSP plan.
- Ability to obtain free tickets to a wide variety of sporting and entertainment events.
- Discounts during events you participate in as a guest.

While REAL appreciates the interest by all applicants, only those selected to advance to the next stage will be contacted. Note preference will be given to internal applicants holding existing REAL RWDSU seniority.

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