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Guest Experience Lead

1 month ago

Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time
Job Title: Guest Experience Lead

Regina Exhibition Association Limited is seeking a Guest Experience Lead to join our team. As a Guest Experience Lead, you will be responsible for providing exceptional customer service to our guests, ensuring their safety and enjoyment of our events.

Key Responsibilities:

  • Conduct outstanding customer service by assisting guests in finding solutions to their needs, addressing their concerns, and providing information about our venues.
  • Uphold REAL safety by conducting aisle walks, reporting irregularities, and monitoring designated areas to ensure guest safety and enjoyment.
  • Demonstrate knowledge of events and venue procedures, including emergency procedures.
  • Lead and support the Guest Experience team in creating a supportive and efficient working environment.

Requirements:

  • High school diploma or equivalent required.
  • Minimum 2 years of increasing responsibility in ticket ops/customer service experience, preferably in a sports facility, convention center, or performing arts facility.
  • Strong knowledge of ticketing software and systems required.

Why Choose REAL?

We offer competitive wages and industry-standard benefits, a wide range of employment opportunities, and a chance to make a difference in your community.