ServiceNow - Configuration Management (CMDB) Specialist

4 weeks ago

Toronto, Canada Ward Technology Talent Inc. Full time

ServiceNow – Configuration Management (CMDB) Specialist

Responsibilities

Engage with business functions across the organization to build their service management practice and service delivery model. Lead the IT Service Management processes in close collaboration with other ITSM Specialists to drive IT efficiency and effectiveness across the organization. Responsible for building implementation plans, ensuring all technical and non-technical resources are in place for a successful implementation and management Continually assess the effectiveness of the processes and proactively research best practices Responsible for establishing and meeting the key performance indicators and provide continual improvement recommendations to senior management Serve as a primary and backup focal for one or more of the following processes: Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, Request Management

Required Experience

Certification in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support Strong experience in ServiceNow CMDB Administration and Asset Management is required 5+ years’ experience leading and managing ITSM processes Demonstrated experience in ServiceNow is a must Excellent communication and leadership abilities Previous vendor/supplier management experience Knowledge of business analysis and planning process Project management capabilities

If you have the above experience please submit a MS Word copy of your resume ASAP.

Thanks :o)

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