Customer Support Representative

1 month ago

Toronto, Canada Clarity Recruitment HR Full time

Job Location: Canada

We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to exceed expectations with every interaction.
As a customer service representative, you will actively listen to customers' needs, empathize with their concerns, and respond promptly and professionally to resolve any issues. You will be responsible for accurately entering and updating customer information in our database, maintaining confidentiality and adhering to relevant policies and procedures. You will also have the opportunity to contribute to improving our customer service processes, identifying trends and areas for improvement.

Responsibilities

Greet and assist customers in a friendly and professional manner
Answer incoming phone calls and respond to customer emails and inquiries promptly
Provide accurate and relevant information to customers regarding products, services, and policies
Resolve customer complaints and concerns in a timely and satisfactory manner
Accurately enter and update customer information in our database
Collaborate with other departments to resolve complex customer issues
Keep abreast of product knowledge and stay informed about new features and updates
Support sales team by cross-selling or upselling products when appropriate
Follow company guidelines and protocols for handling customer interactions
Strive to meet or exceed established customer service goals and metrics

Requirement

High school diploma or equivalent
Previous experience in a customer service role is preferred
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to work well in a team-oriented environment
Solid organizational and time management skills
Proficient in using customer service software and computer applications
Ability to remain calm and professional under pressure
Flexibility to work evenings, weekends, and holidays, if required
Must be authorized to work in [Canada]

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