Veterinary Reception, Client Care, Animal Care Centre of Strathmore
5 months ago
Veterinary Reception, Client Care
Location: Strathmore, AB
Animal Care Centre of Strathmore is welcoming a friendly, organized, and experienced Client Care Representative to join our team. As a CCR, you will play an important role in ensuring the smooth operation of our busy hospital and providing excellent service to our clients and their furry, hooved, and wagging companions.
The ideal candidate for this position will have prior experience in a veterinary hospital or clinic setting, excellent communication skills, and a passion for helping animals. Our hospital serves both small and large animals, so experience with both is preferred but not required.
Responsibilities:
Greet and check-in clients and their pets in a friendly and professional manner
Answer phone calls and respond to emails, providing excellent customer service
Schedule appointments and procedures, ensuring efficient use of hospital resources
Maintain patient records and ensure accurate data entry
Assist with general administrative duties, including filing, data entry, and inventory management
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Assist with patient care and treatment when necessary
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
A love for all animals
Qualifications:
Prior experience in a veterinary hospital or clinic setting
Excellent communication and customer service skills
Strong organizational and multitasking abilities
Proficient in computer and data entry skills
Ability to work well under pressure in a fast-paced environment
Ability to work independently as well as part of a team
Passion for helping animals and their owners
Flexibility to work weekends and some holidays as needed
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you
A caring culture of Wellness and Appreciation
Competitive wages and benefits
Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada
Wellness days, sick days, and vacation time
Annual uniform allowance
Exceptional career development: there is room to grow here
Referral Bonus Rewards
E-tools to assist with meditation, better sleep, exercise, and focus
Virtual health care (telemedicine) offering quick access to quality care
Opportunities to give back in your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps
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