Manager, Level 1 User Support

2 months ago

Mississauga, Canada Randstad Canada Full time
Are you a Manager User Support looking for a new opportunity?
Are you looking for a new contract opportunity?

We are pleased to offer you a new contract opportunity for you to consider: Manager User Support

-Start: ASAP
-Estimated length: 2 months
-Location: Mississauga
-Hybrid role- 3 days in office

Advantages
You will have an opportunity to work with a leading employer in the local market.

Responsibilities
• Supervise a team of 6+ people directing workflow and handling escalations
• Subject Matter expert in PIM system – deep understanding of the implementation of the platform and its applicability to business outcomes.
• Conduct Internal Associate training as required and will support technical questions from all PIM stakeholders
• Provide Level 1 Support for the application and perform troubleshooting steps to replicate the issues user faces and determine root cause
• Provide UAT support, guidance and feedback to ensure all system enhancements adhere to business needs
• Create reporting to monitor key support metric KPI’s
• Share team progress, create and voice over (primarily Powerpoint) presentations

Qualifications
MUST HAVES:
• Management/Supervisory experience leading a team (2+ years)
• Experience with Microsoft Excel and Microsoft Office Products
• Interpersonal skills as training others in the system will be a key requirement
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately.

NICE TO HAVES:
• Experience with JIRA ticketing system an asset
• Experience with ServiceNow ticketing system an asset
• Ability to perform basic SQL queries is an asset
• Designing Confluence pages an asset

Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity

Randstad Technologies Group

Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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