User Support Technician

6 months ago

Mississauga, Canada SHAWARMA ROYALE Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 7 months to less than 1 year
**Work setting**:

- Help desk
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents
**Supervision**:

- No supervision responsibility
**Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Attention to detail
**Personal suitability**:

- Accurate
- Organized
- Ability to multitask
- Time management
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week

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