Client Intake Specialist
3 weeks ago
Job Description
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also Canada’s Best Employers Forbes 2023 list.
The Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/She will be a caring and results oriented individual who is able to interact with potential clients, families and referral sources. He/she will also contribute to other activities as necessary.
DUTIES AND RESPONSIBILITIES
• Understand caller’s needs and manage the calls with compassion and efficiency.
• Manage the Intake process.
• Accurately record client information in system.
• Assist with administrative duties as necessary.
• Support internal/external audit process.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Complete other tasks as requested.
REPORTING RELATIONSHIPS
The Client Intake Specialist reports to the Client Intake Supervisor as designated by the Managing Director.
Job Qualification
Education
University/College education or equivalent combination of education and experience.
Experience
• Experience within a customer service environment.
• Strong computer and typing skills necessary, including Word and Excel. Previous experience with CRM an asset.
• Ability to multi-task; talk on the phone and take notes on the computer.
• Experience within a healthcare environment preferred.
• Ability to work under pressure.
• Ability to work independently within a team environment.
• Exceptional interpersonal and communication skills. Must be compassionate and caring.
Other Skills and Abilities
Ability to handle difficult situations in an objective consistent format, ability to work independently and as part of a team; excellent telephone communication skills and commitment to continual learning; above average communication and problem solving skills.
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