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Intake Specialist
3 months ago
To provide administrative support for the Pharmaceutical Services Department and the Branches for all Bayshore contracted pharmaceutical products and services.
DUTIES AND RESPONSIBILITIES
- To accept all incoming referrals for pharmaceutical programs and check them for completeness and accuracy of information
- To enter information from the referral into CRM and forward to the appropriate branch assigned intake coordinator
- To followup with the branch to ensure that the nursing visit is scheduled within the agreed upon time limit
- To provide information back to pharmaceutical referral contact regarding date of scheduled visit
- To receive postvisit reports and timeslips from field nurses and forward them on to pharmaceutical referral contact, the appropriate branch and others as requested
- To track specific data and information for pharmaceutical companies as requested
- To provide other ongoing administrative help and support to all staff in the Pharmaceutical Services Department as needed
- Participate in ongoing internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
- Complete other tasks as requested
- Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmocovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and annually. With this knowledge the employee will perform the work
REPORTING RELATIONSHIPS
The Pharmaceutical Intake Specialist reports directly to the Intake Team Lead. The Pharma Intake Specialist, also, liaises with the Branch Office employees as appropriate.
Job Qualification
Education
Community college/Post-Secondary Education
Experience
At least two years of recent experience in customer service health care related role. Medical Terminology an asset.
Other Skills and Abilities
Exceptional interpersonal skills and ability to work independently and as part of a team; ability to meet deadlines; demonstrated track record of achievement in dealing with suppliers and staff; in depth knowledge of multi-branch operations; strong commitment to continual learning.
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients.
Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc.
Please speak with the recruiter for Provincial and/or position specific requirements.Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing."Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.
