Guest Services Agent

1 week ago

Toronto, Canada Silver Hotel Group Full time

Guest Services Agent

Pantages Hotel is currently looking for a Guest Services Agent  The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 

What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course) A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now Education Reimbursement for you (and your children) Annual Wellness Credit Team Member Referral Program Leadership Development Team Building Events Culture of Recognition Program Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members; Comply with all company standards and brand standards, if applicable; Interact with all guests during check-in and check-out procedure; Create and cancel reservations as required, handle check-in and check-outs; Greet all incoming and outgoing calls in a professional and timely manner; Review logbook, and emails daily and complete all tasks on the checklist; Maintain proper operation of Front Desk telephones, be familiar with daily sell rates; Balance and prepare individual paperwork for closing of shift with hotel standards; Work closely and maintain proper communication with all hotel departments; Handle guest registration and room assignments, accommodating special requests whenever possible; Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner; Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.; Perform other duties assigned by the Supervisor or department manager.

What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position; Excellent written and verbal communication skills are essential; Computer literate in Word and Excel. Maestro's or Opera experience is an asset; Results-oriented with the ability to be flexible and work well in a busy and demanding environment; A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision; Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance; Available to work days, evenings, weekends, and/or holidays as required; Must be legally authorized to work in Canada. 

Pantages is located in the heart of Downtown Toronto, right beside Mirvish Theatres and Massey Hall. Enjoy great shopping with the Eaton Centre and great restaurants, easily accesible by foot. Whatever brings you to Toronto, Pantages is there to make your stay most enjoyable. 

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