Guest Service Agent

3 weeks ago


Toronto, Canada The Drake Full time

Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

We are currently seeking a **Guest Service Agent** to join our dynamic Hotel Team. This is a dream position for an energetic + passionate individual seeking to build their hotel + hospitality career as part of a small team with a focus on providing world-class service to our guests.

**Responsibilities**:

- Greeting all guests with enthusiasm, prepared to provide information regarding all aspects of what The Drake has to offer.
- Ensures all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies,
- Follows Drake check in and out procedures, ensuring mandatory details are covered while building genuine rapport + relationships with guests.
- Responds to all guest requests in a timely manner with follow-up communication to ensure 100% guest satisfaction.
- Responsible for monitoring hotel lobby cleanliness and to participate in maintaining high standards of cleanliness at all times.
- Has the highest-level comprehension of all Drake products + offerings?
- Has to be available to work weekends.

**Requirements**:

- Previous experience as a Guest Service Agent
- A genuine love of hospitality + a warm engaging spirit
- A combination of formal education + some real-world experience
- Exceptional written + verbal communication skills

**Benefits**

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation, bonus, and benefits package, training programs and other unique perks, as part of joining our team.


  • Guest Service Agent

    4 weeks ago


    Toronto, Ontario, Canada Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    3 weeks ago


    Toronto, Canada The Drake Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine,...

  • Guest Service Agent

    4 weeks ago


    Toronto, Canada Pan Pacific Toronto Full time

    _**Come and join our fun, engaged and energetic team. Pan Pacific offers not only guests but our associate’s endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience.**_ - **We are an equal opportunity employer and we would love you to join our...

  • Guest Service Agent

    1 week ago


    Old Toronto, Canada Drake Art Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine,...

  • Guest Services Agent

    4 weeks ago


    Toronto, Canada Toronto Bicycle Tours Full time

    At **Toronto Bicycle Tours **we are the friendly guides to those exploring Toronto. Whether they are first time visitors, returning guests, or even long-time residents, we seek to connect our customers to the city, and to each other. Our love of meaningful experiences links us together, and encourages our guests to lose themselves in the story of Toronto,...

  • Guest Service Agent

    4 weeks ago


    Toronto, ON, Canada Drake Art Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine,...

  • Guest Service Agent

    4 weeks ago


    Toronto, Ontario, Canada Sodexo Canada Ltd Full time

    Welcoming guests as they arrive at the property and making a positive first impressionChecking guests in, issuing cards, and showing visitors to their destinationMonitoring phones and e-mails to assist guests and address their questions before, during, and after their stayTelling guests about special features, such as the spa, on-site restaurants, and any...

  • Guest Service Agent

    4 weeks ago


    Toronto, Canada Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...


  • Toronto, Canada Hilton Full time

    A Guest Service Agent/ Overnight provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent/Overnight, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...


  • Toronto, ON, Canada Drake Art Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; We value honesty and spontaneity because that's the stuff of real...

  • Guest Service Agent

    6 days ago


    Toronto, Canada Illuminarium at Distillery Full time

    We’re seeking reliable and customer-oriented individuals to join our team as Ushers for Secret Location x Illuminarium’s first Canadian site in the Distillery District, set to open in late Summer 2023. The venue will host a series of immersive experiences that utilize the latest technology in the field as well as experiment with new kinds of shows. As an...

  • Guest Service Agent

    5 days ago


    Toronto, Canada Marriott International Full time

    **Additional Information** Guest Service Operator **Job Number** 23031869 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Follow all company policies and...

  • Guest Service Agent

    6 days ago


    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23031869 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Follow all company policies and procedures; ensure uniform and personal appearance are clean and...

  • Guest Service Agent

    5 days ago


    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23071300 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel industry, there’s no better place...

  • Guest Service Agent

    4 weeks ago


    Toronto, Canada Marriott International Full time

    **Job Number** 23071300 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel industry, there’s no...

  • Guest Service Manager

    3 weeks ago


    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...


  • Toronto, Canada LE GERMAIN HOTEL TORONTO MERCER Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 to 40 hours per week - Education: - Expérience: **Education**: - Other trades certificate or diploma **Work setting**: - Hospitality industry - Hotel, motel, resort **Tasks**: - Investigate complaints and claims - Register arriving guests and assign rooms - Process group...

  • Welcome Agent

    4 weeks ago


    Toronto, Canada 3G4 Archive Hospitality Full time

    **Position: Welcome Agent** **The Role at a Glance**:This position plays a key role within our hotels. As a Welcome Agent, you will connect with our guests and ensure that every guest has a positive experience when they walk into our hotel, whether they are dining with us or staying with us. Our Welcome Agents are confident, resourceful, enjoy helping...

  • Front Desk Agent

    6 days ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    5 days ago


    Toronto, Canada Clarion Pointe Hotels Full time

    Clarion Pointe Hotels. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...