Guest Service Agent

4 days ago

Toronto, Canada The Drake Full time

Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

We are currently seeking a **Guest Service Agent** to join our dynamic Hotel Team. This is a dream position for an energetic + passionate individual seeking to build their hotel + hospitality career as part of a small team with a focus on providing world-class service to our guests.

**Responsibilities**:

- Greeting all guests with enthusiasm, prepared to provide information regarding all aspects of what The Drake has to offer.
- Ensures all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies,
- Follows Drake check in and out procedures, ensuring mandatory details are covered while building genuine rapport + relationships with guests.
- Responds to all guest requests in a timely manner with follow-up communication to ensure 100% guest satisfaction.
- Responsible for monitoring hotel lobby cleanliness and to participate in maintaining high standards of cleanliness at all times.
- Has the highest-level comprehension of all Drake products + offerings?
- Has to be available to work weekends.

**Requirements**:

- Previous experience as a Guest Service Agent
- A genuine love of hospitality + a warm engaging spirit
- A combination of formal education + some real-world experience
- Exceptional written + verbal communication skills

**Benefits**

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation, bonus, and benefits package, training programs and other unique perks, as part of joining our team.

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