Guest Service Agent

3 months ago


Toronto, Canada Town Inn Suites Full time

**Guest Service Agent Job Description**:

- Maintain the highest level of customer service at all times.
- Anticipate and address guest needs and provide assistance as required.
- Perform accurate check-in and check-out procedures.
- Answer the phone in a timely and professional manner.
- Make reservations over the phone and in person.
- Post charges, collect payments and maintain guest accounts.
- Manage cash float.
- Liaison with housekeeping and maintenance departments to ensure guest requests are completed in a timely manner.
- Perform some clerical and accounting duties.
- Any other duties as assigned.

**Guest Service Agent Job Requirements**:

- A true passion for customer service and guest satisfaction.
- Hotel experience an asset, customer service experience a must.
- Highly organized and results oriented individual.
- Strong attention to details.
- Flexible working hours a must, available to work evenings, weekends and holidays.
- Able to work well in a high pressure, fast paced environment.
- Able to multitask.
- Excellent verbal and written communication skills.
- Excellent computer skills.
- Able to stand for long periods of time.
- Team player and able to work with mínimal supervision.

**Salary**: $18.00-$21.50 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Tips

COVID-19 considerations:
The health and safety of our guests and team members is our top priority during the COVID-19 pandemic. We take standards for hygiene and cleanliness very seriously, and we are taking additional steps to ensure the safety of our guests and team members.

Application question(s):

- Experience using Maestro Property Management Software

**Experience**:

- Hotel experience: 2 years (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)

Work Location: In person


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