Automotive Parts Associate

2 months ago

Halifax Regional Municipality, Canada Canadian Tire - Bayers Lake, Halifax ( Store 465) Full time

Canadian Tire Lake Bayers Lake – Store 465

This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service.  The store places a focus on health & safety and our culture is fully committed to attract, retain and develop excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

Sumnmary

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

 

Responsibilities and Tasks

Customer Service

  • Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
  • Smiles, makes eye contact with and greets customers. 
  • Directs or guides customer to the location of requested items.
  • Answers questions and provides friendly advice and services to customers.
  • Suggests value-added and related products to customers to ensure they go home with what they need. 
  • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Handles multiple customers in an effective and efficient manner.
  • Deals with challenging situations in a professional manner.
  • Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.  

Operations

  • Sources and orders automotive parts for customers though authorized suppliers.
  • Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
  • Processes returns, warranties and castings as required.
  • Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
  • Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
  • Stocks shelves and merchandise display areas using modules and planograms as guidelines.
  • Walks their assigned sections to understand what needs to be accomplished on a daily basis.
  • Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
  • Locates products in the warehouse.
  • Operates computer and EFD, and enters all relevant coding in Canadian Tire systems.
  • Participates in meetings and all training as required and listens to feedback to improve their own abilities.
  • Complies with company, store, department, and Automotive Service Centre policies.
  • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
  • Completes other tasks, as required.

Requirements

  • Demonstrated automotive subject matter knowledge and interest.
  • Basic math and typing skills.
  • Good working knowledge of automotive parts lookup system.
  • Ability to operate a cash register is an asset.
  • Ability to work under minimal supervision with computerized systems.
  • Experience in a similar role, in a Canadian Tire store or Automotive Service Centre is considered an assest.

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

  • Standing/walking for upto 8 hours.
  • Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
  • Lifting and turning repeatedly throughout the shift.
  • Lifting above the shoulder, from floor to shoulder and floor to waist.
  • Going up and down a ladder while carrying merchandise.
  • Walking and carrying things at the same time and pushing/pulling, as required.
  • Twising, turning, reaching and working above shoulder level.

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