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Automotive Service Advisor

3 months ago

Halifax Regional Municipality, Canada Canadian Tire - Bayers Lake, Halifax ( Store 465) Full time

Automotive Service Advisor

Canadian Tire Bayers Lake – Store 465

This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects, and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service.  The store places a focus on health & safety and our culture is fully committed to attracting, retaining and developing excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

Automotive Service Advisor:

This individual must be team-oriented and have a strong automotive background along with a customer-friendly outlook. Our shop is a fast-paced high volume and you must be able to multi-task and be able to operate in a professional manner at all times. Ability to learn new programs and processes with a positive personality and “Can–Do Attitude” combined with basic computer knowledge is required.

Responsibilities & Tasks:

Customer Service

  • Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle. Responds to customer inquiries in a timely manner, over the phone and in person.
  • Understands customer needs and provides them with a complete solution.
  • Shares ideas and suggestions to improve the customer experience in the Service Centre.
  • Manages customer concerns and problems promptly.
  • Deals with challenging situations in a professional manner.
  • Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations

  • Completes and reviews repair orders with customers.
  • Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
  • Acts as liaison between customers and technicians and manages the status of work orders.
  • Schedules service and repair appointments.
  • Operates computerized work order systems.
  • Engages in learning activities and coaching to improve their own abilities.
  • Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
  • Complies with company, store, and department policies and health & safety program and regulations.
  • Completes other tasks, as required.

Requirements

  • Knowledge of market trends in the automotive service industry.
  • Knowledge and understanding of mechanical components of automobiles.
  • Ability to work effectively with auto parts ordering systems and computerized work order systems. Basic math and keyboarding skills.
  • Good working knowledge of CoStar is an asset.
  • Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset. Valid driver’s license for the province of employment.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.