Automotive Parts Associate

2 months ago

Halifax, Canada Canadian Tire - Bayers Lake, Halifax ( Store 465) Full time

**Canadian Tire Lake Bayers Lake - Store 465**

This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service. The store places a focus on health & safety and our culture is fully committed to attract, retain and develop excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

**Sumnmary**

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

**Responsibilities and Tasks**

Customer Service
- Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
- Smiles, makes eye contact with and greets customers.
- Directs or guides customer to the location of requested items.
- Answers questions and provides friendly advice and services to customers.
- Suggests value-added and related products to customers to ensure they go home with what they need.
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations in a professional manner.
- Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.

Operations
- Sources and orders automotive parts for customers though authorized suppliers.
- Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
- Processes returns, warranties and castings as required.
- Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
- Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
- Stocks shelves and merchandise display areas using modules and planograms as guidelines.
- Walks their assigned sections to understand what needs to be accomplished on a daily basis.
- Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
- Locates products in the warehouse.
- Operates computer and EFD, and enters all relevant coding in Canadian Tire systems.
- Participates in meetings and all training as required and listens to feedback to improve their own abilities.
- Complies with company, store, department, and Automotive Service Centre policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Completes other tasks, as required.

**Requirements**:

- Basic math and typing skills.
- Good working knowledge of automotive parts lookup system.
- Ability to operate a cash register is an asset.
- Ability to work under mínimal supervision with computerized systems.
- Experience in a similar role, in a Canadian Tire store or Automotive Service Centre is considered an assest.

**Physical Demands and Working Conditions**

In compliance with the store’s Health and Safety Policies and Procedures:

- Standing/walking for upto 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
- Lifting and turning repeatedly throughout the shift.
- Lifting above the shoulder, from floor to shoulder and floor to waist.
- Going up and down a ladder while carrying merchandise.
- Walking and carrying things at the same time and pushing/pulling, as required.
- Twising, turning, reaching and working above shoulder level.

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