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Operations Team Lead
3 months ago
- Responsible to perform multiple warehouse tasks including receiving, order picking, replenishment, cycle counts and shipping to support on-time completion of daily tasks, ensuring customer service standards are met.
- Communicates and works with team members to ensure proper movement of materials throughout the warehouse.
- Provides training, motivation and assist team members to carry out tasks and responsibilities in a safe, standardized, and efficient manner.
- Provides peer support for the purpose of on-the-job training of new hires.
- Influences warehouse team members to follow approved warehouse operating procedures for MHE inspections, damages, replenishment, cleanliness, order picking, shipping, receiving and cycle counts escalating to operations supervisor when necessary.
- Plays a leadership role in daily shift briefings ensuring team member concerns are addressed.
- Suggests ideas for continuous improvement and assists with implementation of continuous improvement initiatives.
- Functions as the workflow process and RF Scanner technical expert for team members.
- Ensures RF IT related issues are acted on immediately, including opening IT Track-it and follow-up.
- Supports teamwork by promoting positive two-way communication.
- Assists operations supervisor with monitoring daily productivity and quality goals.
- Completion of Team Lead Daily Shift Report and reviews with the operations supervisor prior to the end of the shift.
- May be required to work multiple shifts during peak business periods or vacation coverage as required to meet customer service levels.
- Oversee the shift in the supervisor’s absence.
- Three (3) years warehouse experience operating material handling equipment (MHE) with a proven track record for safety.
- Previous experience with RF based Warehouse Management System (WMS), preferably Red Prairie.
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
- Completion of secondary school diploma preferred or the equivalent in combination of education and experience.
- Willingness to attend and participate in training and development programs as required.
- College diploma in Logistics Management is an asset.
- Forklift Certification from a recognized training provider. One or a combination of the following equipment experience and certification - Raymond Reach, Dock Stocker, Counterbalance and/or Walkie. (MHE is site specific).
