Shift Manager

2 months ago


Elora, Ontario, Canada Tim Hortons Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at Tim Hortons. As a Shift Manager, you will be responsible for leading a team of food service counter attendants and food preparers to ensure seamless operations and exceptional customer service.

Key Responsibilities
  • Leadership and Team Management: Supervise and coordinate the activities of staff to meet work schedules, train staff in job duties, sanitation, and safety procedures, and ensure that food and service meet quality control standards.
  • Customer Service: Address customers' complaints or concerns, and maintain a positive and welcoming environment for all customers.
  • Inventory Management: Estimate ingredient and supplies required for meal preparation, maintain records of stock, repairs, sales, and wastage, and prepare and submit reports.
  • Work Schedules: Establish work schedules and ensure that staff are aware of their responsibilities and deadlines.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a fast-paced environment.
  • Skills: Excellent oral communication, client focus, efficient interpersonal skills, flexibility, and team player.
What We Offer
  • Support for Persons with Disabilities: Offers mentorship, coaching, and/or networking opportunities for persons with disabilities, provides awareness training to employees to create a welcoming work environment, and applies accessible and inclusive recruitment policies.
  • Support for Newcomers and Refugees: Supports social and labour market integration of newcomers and/or refugees, recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster, and offers mentorship programs that pair newcomers and/or refugees with experienced employees.
  • Support for Youth: Offers on-the-job training tailored to youth, offers mentorship, coaching, and/or networking opportunities for youth, and provides awareness training to employees to create a welcoming work environment for youth.
  • Support for Veterans: Offers mentorship, coaching, and/or networking opportunities for Veterans, and provides awareness training to employees to create a welcoming work environment for Veterans.
  • Support for Indigenous People: Offers mentorship, coaching, and/or networking opportunities for Indigenous workers, develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations, and provides cultural competency training and/or awareness training to all employees.
  • Support for Mature Workers: Applies hiring policies that discourage age discrimination, provides staff with awareness training to create a welcoming work environment for mature workers, and offers mentorship, coaching, and/or networking opportunities for mature workers.
  • Support for Visible Minorities: Applies hiring policies that discourage discrimination against members of visible minorities, offers mentorship programs that pair members of visible minorities with experienced employees, and provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

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