Customer Service Representative

6 days ago

St Catharines, Canada CSN Collision Full time

In 1973 CSN Glen-Merritt opened as a family-run business offering customers top quality collision repairs and friendly hometown service. Using state of the art equipment, our trained technicians will repair your vehicle properly so that you can get back on the road safely. 

The client service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR’s goal is to ascertain the customer’s needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop.  Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers.


Primary Objectives of the Role

  • Greet and Process customers in person, on the phone and electronically in a professional manner.
  • Keep customers updated throughout the process, work with team members to get status updates to communicate to the customer.
  • Answer all inquiries and explain all insurance related processes and needs to customers.
  • Outline the customer touchpoints and follow through.
  • Ensures primary method for communication is acquired, and followed (phone, email, text)
  • Monitor Estimating systems for requests and Monitor for assignments, make notes when assignments received and follow up with customers within 24hrs to book appraisal appointment, confirm drivability, towing etc.
  • Import assignments into estimating system, include 3rd party appraisals and enters all administrative data
  • Schedule and book insurance or private repair appointments by the hours of the job being repaired.
  • Explain to customers rental eligibility and book them as required.
  • Verify Deductibles and communicate to customer.
  • Prepare all necessary paperwork for claims (drop packages and pickup packages).
  • Check in all courtesy cars after customers return them, (record mileage, gas, note any damages).
  • Receive payments from customers, insurance companies and third-party payors.
  • Create files/invoices for repairs, towing bills, rental bills.
  • Update insurance company on repair date, repairs, deductible.
  • ARMS Updates
  • Check on supplements and inform customers.
  • Assist with coordinating Sublet bookings.
  • Pre-close/close jobs
  • Direct all outside companies to the proper area for delivering parts.
  • Office administration.
  • Work with co-workers in a professional and kind manner.
  • Other duties as required. Office organization, cleaning.
  • Post Invoices, scan to management system, Cost management.
  • Management system organization and updating Dates and Notes, track calls per claim.
  • CSI- Managing reviews and facilitating with customers to attain google reviews post repair.
  • Other duties as required

Requirements

  • 3 to 5 Years experience in Customer service. Automotive experience is preferred
  • Working Knowledge of the ARMS system, Mitchell and Audatex
  • Have up to date WHMIS training, knowledge of Information Security PIPEDA
  • Must abide by our safety program, including the use of personal protective equipment as appropriate
  • Valid driver's license

Personal Attributes:

  • Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
  • Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & (French, remove if not required), with the ability to communicate and interact effectively with co-workers.
  • Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
  • Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
  • Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
  • Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
  • Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
  • Attention to detail and high degree of Accuracy.
  • Customer Service Oriented

 

On-the-Job Exposure to the following elements:

  • Fumes
  • Dirt
  • Chemicals/Toxins
  • Hazards
  • Heat/Cold
  • Noise

Benefits

  • Supplemental Pay: Overtime Pay
  • Benefits: Health , dental, life, 50% paid by employer

Schedule: (Add schedule Specific to each Shop)

  • 8.5 hour shift, Monday to Friday
Career Path: As CSN Glen-Merritt Collision continues to grow, other career opportunities may become available.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN Glen-Merritt Collision continues to grow

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

  • Customer Service Representative

    4 weeks ago

    St. Catharines, Canada Lincoln Appliance Service Centre Inc Full time

    **Customer Service Representative Job Posting** Lincoln Appliance Service Centre was established in 1967 and is located in St. Catharines, servicing the Niagara Region as well as the Hamilton area. Lincoln Appliance provides major appliance service & parts, employing 19 service technicians & an office staff of 24, which includes in-shop technicians. We...

  • Customer Service Representative

    5 days ago

    St. Catharines, Canada Lincoln Appliance Service Centre Inc Full time

    **Customer Service Representative Job Posting** Lincoln Appliance Service Centre was established in 1967 and is located in St. Catharines, servicing the Niagara Region as well as the Hamilton area. Lincoln Appliance provides major appliance service & parts, employing 19 service technicians & an office staff of 24, which includes in-shop technicians. We...

  • Customer Service Representative

    2 months ago

    St. Catharines, Canada CT Bank Full time

    Customer Service Representative Th is role is open to applicants residing in the Niagara region. Unilingual positions will be working in-office for 9 months, then will be given the option to work hybrid . What you’ll do Roles we are currently sourcing for: Digital Channel Customer Service Representative: Support eCommerce customers with...

  • Customer Service Representative

    6 days ago

    St. Catharines, Canada Fix Auto Full time

    **Fix Auto** is looking for a **Customer Service Representative!** If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a **Customer Service Representative,** you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a...

  • Customer Service Representative

    4 weeks ago

    St. Catharines, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Part Time Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that...

  • Customer Service Representative

    3 weeks ago

    St. Catharines, Canada U-Haul Full time

    **Location**: 72 Vine St S, St. Catharines, Ontario L2R7N4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service...

  • Customer Service Representative

    3 weeks ago

    St. Catharines, Canada Span Medical Products Canada Full time

    Span Medical Products Canada designs and manufactures the industry's most comprehensive line of specialty solutions, hospital beds for pressure management and patient positioning. Span-America's clinically proven product lines are recognized in medical facilities throughout North America. The company also manufactures and markets specialty foam products for...

  • Customer Service Representative

    3 weeks ago

    St. Catharines, Canada BMO Financial Group Full time

    31 King Street St Catharines Ontario,L2R 6W7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    4 weeks ago

    St. Catharines, Canada BMO Financial Group Full time

    222 - 228 Glendale Avenue St Catharines Ontario,L2T 2K5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 weeks ago

    St. Catharines, Canada BMO Financial Group Full time

    121 Lakeshore Road St Catharines Ontario,L2N 2T7 This position has a guaranteed 12 hours per week. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to...

  • Customer Service Representative

    4 weeks ago

    St. Catharines, Canada Patene Building Supplies Ltd Full time

    Patene Building Supplies Ltd. is a distributor of drywall, steel framing components, insulation, acoustic ceilings, shingles, masonry and other building materials for the residential and commercial construction industries. We have thirteen (13) branch locations throughout Ontario & Manitoba to serve our contractor, builder and retail customers. We are...

  • Customer Service Representative

    3 weeks ago

    St. Catharines, Canada Randstad Canada Full time

    Customer Service Representative - St. CatharinesDo you want to be part of a tight knit team and have the opportunity for advancement?! Are you eager to learn and love wearing multiple hats? Then this role might be right for you! In this role you will have the opportunity to work independently while growing your career. We are seeking a Customer Service...

  • Customer Service Representative

    2 weeks ago

    St. Catharines, Ontario, Canada Randstad Canada Full time

    Customer Service Representative - St. CatharinesDo you want to be part of a tight knit team and have the opportunity for advancement? Are you eager to learn and love wearing multiple hats? Then this role might be right for you In this role you will have the opportunity to work independently while growing your career.We are seeking a Customer Service...

  • Customer Service Representative

    1 week ago

    St. Albert, Canada HYTORC Sales & Service Full time

    HYTORC Sales & Service is looking for a **TEMPORARY** full-time Customer Service Representative. The position will be for a minimum of two months but possibly longer and could have the possibility of becoming permanent. The main responsibility will be to prepare rental and purchase quotes, prepare packing slips, and carrier/courier waybills and labels. The...

  • Customer Service Representative

    1 week ago

    St. Catharines, Canada NatureKast Products Inc. Full time

    Located in St Catharines, NatureKast is a manufacturer of fine outdoor Weatherproof Cabinetry and accessories. Working through a dealer network, NatureKast customers are located throughout North America, primarily in the U.S. Our manufacturing facility has approximately 70 highly skilled plant & office employees. We currently have a **Full-Time** position...

  • Customer Service Representative

    3 weeks ago

    St. Catharines, Canada Brand Blvd Full time

    We are on the hunt for a Customer Service Representative to join our team! The client experience is our top priority, so this individual must have a positive, upbeat attitude and is always willing to go the extra mile! Your roles will include (but not limited to): - Communicating and collaborating with multiple team members - Process customer orders with...

  • Customer Service Representative

    2 weeks ago

    St. Catharines, Canada Brand Blvd Full time

    We are on the hunt for a Customer Service Representative to join our team! The client experience is our top priority, so this individual must have a positive, upbeat attitude and is always willing to go the extra mile! Your roles will include (but not limited to): - Communicating and collaborating with multiple team members - Process customer orders with...

  • Customer Service Representative

    5 days ago

    St. Catharines, Canada Brand Blvd Full time

    We are on the hunt for a Customer Service Representative to join our team! The client experience is our top priority, so this individual must have a positive, upbeat attitude and is always willing to go the extra mile! Your roles will include (but not limited to): - Communicating and collaborating with multiple team members - Process customer orders with...

  • Customer Service Representative

    1 week ago

    St. Catharines, Canada Dumont Security Full time

    **Job Summary** We are currently looking for Customer Service Representatives in St. Catharines who have a passion for helping others and have a drive to succeed in a fast paced environment. If you have customer service experience and are looking for a job with a successful growing local business. You enjoy what you do and enjoy sharing your experience and...

  • Customer Service Representative

    4 weeks ago

    St. Catharines, Canada TWO MEN AND A TRUCK® Full time

    The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services. We are currently looking to a fill a full-time position (40-44 hours a week). **Responsibilities**: -...